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Customer Support Specialist Admin (Arabic) Remote
recruitlytics LLCPosted 1 weeks ago
About this role
We are looking for a dedicated Arabic-speaking Customer Support Specialist to become part of our fully remote team and deliver outstanding assistance to customers across Arabic-speaking markets. This remote opportunity is well suited for someone who genuinely enjoys helping people, values clear and respectful communication, and takes pride in creating smooth, positive customer experiences in an online, fast-moving work environment.
As a Customer Support Specialist, you will serve as an important connection between the company and its customers. You will be responsible for answering questions, addressing concerns, solving problems, and making sure each customer feels heard, supported, and valued. Success in this role requires strong Arabic communication skills, good judgment, patience, professionalism, and a customer-centered approach. Your ability to provide thoughtful support and dependable service will help strengthen customer confidence, improve satisfaction, and build long-term loyalty.
In this role, you will handle a variety of support requests through digital communication channels and sometimes by phone, depending on business needs. You will also work closely with internal departments to make sure customer issues are resolved correctly and within the expected time frame. If you are organized, solution-oriented, and comfortable working independently from home, this position offers an excellent opportunity to grow within a supportive remote team.
Key Responsibilities
Explain products, services, company procedures, and account-related information in a clear and accurate way
Communicate with professionalism, empathy, patience, and courtesy in every interaction
Adapt your communication style to match the customer’s needs while maintaining a high standard of service
Ensure customers feel understood, respected, and confident throughout the support process
Investigate concerns carefully to determine the cause of the problem and recommend suitable solutions
Walk customers through step-by-step troubleshooting instructions in a simple and supportive manner
Recognize when a case requires additional attention and escalate advanced or sensitive matters to the correct team
Follow through on issues until a satisfactory outcome is reached whenever possible
Keep detailed notes so future follow-ups are informed, organized, and efficient
Monitor unresolved cases and make timely follow-ups to keep customers updated on progress
Maintain organized and current customer information to support consistent service quality
Ensure all documentation is complete, accurate, and aligned with internal procedures
Handle complaints and difficult situations calmly, respectfully, and professionally
Look for recurring customer pain points and share insights that may improve the support experience
Contribute to service improvement efforts by identifying patterns, gaps, or repeated issues
Support a customer experience culture built on trust, accountability, and responsiveness
Attend team meetings, training sessions, and coaching opportunities to strengthen your skills
Stay informed about updates to products, internal policies, service procedures, and support guidelines
Work independently while also contributing positively to a collaborative remote team culture
Share feedback and useful observations that can help improve workflows and customer satisfaction
Required Skills And Qualifications
Native or fluent Arabic language skills, both written and spoken, with good working knowledge of English
Excellent verbal and written communication abilities
Strong people skills with the ability to build rapport and handle conversations with empathy and tact
A customer-first attitude with patience, understanding, and a genuine desire to help
Ability to manage several tasks at once in a busy and changing environment
Comfort using computers and digital platforms for communication and case handling
Strong attention to detail and the ability to solve problems in a practical way
Ability to stay organized, self-motivated, and productive while working remotely
Previous experience in customer support, customer service, or a related field is an advantage but not essential
Technical Requirements
Stable and reliable high-speed internet access
A personal computer or laptop with an up-to-date operating system
A quiet, professional, and distraction-free workspace suitable for remote work
Basic familiarity with email platforms, live chat systems, and CRM software is preferred
Ability to use online tools confidently for communication, documentation, and daily workflow tasks
What We Offer
Attractive and competitive pay
Flexible work-from-home arrangement
Structured training and onboarding to help you succeed in the role
Professional development and advancement opportunities within customer support
Performance-related rewards and incentives
A friendly, supportive, and team-oriented remote work culture
Customer support
As a Customer Support Specialist, you will serve as an important connection between the company and its customers. You will be responsible for answering questions, addressing concerns, solving problems, and making sure each customer feels heard, supported, and valued. Success in this role requires strong Arabic communication skills, good judgment, patience, professionalism, and a customer-centered approach. Your ability to provide thoughtful support and dependable service will help strengthen customer confidence, improve satisfaction, and build long-term loyalty.
In this role, you will handle a variety of support requests through digital communication channels and sometimes by phone, depending on business needs. You will also work closely with internal departments to make sure customer issues are resolved correctly and within the expected time frame. If you are organized, solution-oriented, and comfortable working independently from home, this position offers an excellent opportunity to grow within a supportive remote team.
Key Responsibilities
- Customer Communication
Explain products, services, company procedures, and account-related information in a clear and accurate way
Communicate with professionalism, empathy, patience, and courtesy in every interaction
Adapt your communication style to match the customer’s needs while maintaining a high standard of service
Ensure customers feel understood, respected, and confident throughout the support process
- Problem Solving and Resolution
Investigate concerns carefully to determine the cause of the problem and recommend suitable solutions
Walk customers through step-by-step troubleshooting instructions in a simple and supportive manner
Recognize when a case requires additional attention and escalate advanced or sensitive matters to the correct team
Follow through on issues until a satisfactory outcome is reached whenever possible
- Case Tracking and Record Management
Keep detailed notes so future follow-ups are informed, organized, and efficient
Monitor unresolved cases and make timely follow-ups to keep customers updated on progress
Maintain organized and current customer information to support consistent service quality
Ensure all documentation is complete, accurate, and aligned with internal procedures
- Service Quality and Standards
Handle complaints and difficult situations calmly, respectfully, and professionally
Look for recurring customer pain points and share insights that may improve the support experience
Contribute to service improvement efforts by identifying patterns, gaps, or repeated issues
Support a customer experience culture built on trust, accountability, and responsiveness
- Collaboration and Team Support
Attend team meetings, training sessions, and coaching opportunities to strengthen your skills
Stay informed about updates to products, internal policies, service procedures, and support guidelines
Work independently while also contributing positively to a collaborative remote team culture
Share feedback and useful observations that can help improve workflows and customer satisfaction
Required Skills And Qualifications
Native or fluent Arabic language skills, both written and spoken, with good working knowledge of English
Excellent verbal and written communication abilities
Strong people skills with the ability to build rapport and handle conversations with empathy and tact
A customer-first attitude with patience, understanding, and a genuine desire to help
Ability to manage several tasks at once in a busy and changing environment
Comfort using computers and digital platforms for communication and case handling
Strong attention to detail and the ability to solve problems in a practical way
Ability to stay organized, self-motivated, and productive while working remotely
Previous experience in customer support, customer service, or a related field is an advantage but not essential
Technical Requirements
Stable and reliable high-speed internet access
A personal computer or laptop with an up-to-date operating system
A quiet, professional, and distraction-free workspace suitable for remote work
Basic familiarity with email platforms, live chat systems, and CRM software is preferred
Ability to use online tools confidently for communication, documentation, and daily workflow tasks
What We Offer
Attractive and competitive pay
Flexible work-from-home arrangement
Structured training and onboarding to help you succeed in the role
Professional development and advancement opportunities within customer support
Performance-related rewards and incentives
A friendly, supportive, and team-oriented remote work culture
Customer support
- Arabic-speaking specialist
- Remote position
- Customer service
- Work from home
- CRM platforms
- Communication skills
- Problem resolution
- Multilingual support
- Digital service
- Customer satisfaction
- Service excellence