Customer Support Specialist

Customer Support Specialist 👋 Hey there! We’re Attensi – a tech company born in Norway with a passion for gamified simulation training. Since 2012, we’ve gone global, and today our solutions are used by some of the world’s biggest brands in 150+ countries and 50+ languages. We combine gamification, realistic interactive scenarios, and decision-driven dialogues – all powered by our own game AI – to create immersive, hands-on learning experiences. It's a radically new way to deliver high-impact training that scales across large organizations and actually sticks. We work with some of the world’s largest brands in energy, retail, hospitality, pharma, professional services, and more – including Circle K, The Boston Consulting Group, PwC, Accenture, KPMG, ABB, Zurich, and Novartis. We are currently over 220 Game Changers across Europe and the US We are now looking to strengthen the Attensi Support Team with a skilled and motivated person who can provide top notch support to our growing portfolio of Clients. Attensi Support’s vision is "WE MAKE IT EASY TO PLAY". This means helping players and superusers with any potential system- or user challenges in the best possible way. We work closely with project managers, developers, and designers to solve the customers' problems, and ensure that the root cause is identified and solved. We also support project managers and the sales team with activities that contribute to our customers' success. Who are you? Our dream candidate is passionate about creating great customer experiences and can quickly grasp and explain complex technical issues. You work easily with other teams and communicate well with the customer. You have experience from areas such as technical support, customer service, or other customer-support related work You have a hunger for knowledge and love to share this both internally and externally You have a solid understanding of and a real interest in technology You work in a systematic way and are used to using your own initiative and relying on your own judgement You genuinely care about helping the customer! You are a fast learner and have an eye for detail You are good at putting complex issues in simple terms You thrive in a high-pace environment, are solution-oriented and get things done You have exceptionally strong written and oral English communication skills We look for passionate and value-oriented people, who have a desire to work in a fast paced and high growth environment, surrounded by other Game Changers looking to make a real impact for our customers! To succeed here, it is important that you are a team player who thrives on creating value together. What will you do? You will be the first point of contact for support-enquiries from Attensi's customers. You will: Handle technical inquiries via email and virtual meetings Work on identifying and solving root causes Support project managers and sales team with customer related technical activities (think technical setup deliveries and day-to-day technical support Be an expert on how Attensi's products and systems work Train customers and Attensi employees in proper use of Attensi products Set up and configure Attensi products Document information internally and enrich our help centre Activities that increase adoption of our solutions (e.g., send out reports, SMS, emails, etc) Handle large user data sets & be able to collaborate with project managers on any updates/changes that need to take place for implementation purposes. What do we offer? At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. Attensi is committed to giving people the opportunity to grow and you will also be able to develop your role over time. You will also be offered exciting challenges in a dynamic and innovative environment with great ambitions. Attensi has an energetic and social working environment. We work hard but also have a lot of fun together. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere are some of the ways in which we ensure we not only work together but also play together! Join us! Area Customer Success Locations London Employment type Full-time Remote work Hybrid London