Remote World is hiring a
Customer Support Specialist
to be the friendly, helpful voice of a UK-based business. You'll work fully remotely from South Africa, supporting customers via email, chat, and phone during UK business hours.
This role suits someone who genuinely enjoys helping people, stays calm under pressure, and takes ownership of problems until they're resolved.
Key Responsibilities
Respond to customer queries via email, live chat, and phone promptly and professionally
Investigate and resolve complaints, escalating where necessary
Maintain accurate records of interactions in the support system
Identify recurring issues and flag them to the team for process improvement
Contribute to help centre content and FAQs
What You'll Need
1+ year in a customer support or client-facing role
Excellent written and verbal English
Patience, empathy, and the ability to de-escalate difficult conversations
Familiarity with support tools such as Zendesk, Freshdesk, or Intercom
Stable internet connection and quiet home working environment
What's on Offer
Salary: R14,000 per month
Full-time, permanent remote position
Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
Equipment provided
20 days paid annual leave
We're committed to building inclusive teams. If you love helping people and want a stable remote career, we'd love to meet you.