Customer Support Specialist

Who we are Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone. You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work. 🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory. Who we’re looking for Main goal: Ensure fast and effective resolution of customer issues while maintaining high customer satisfaction and delivering actionable user feedback to the product team. Responsibilities: Handle and resolve all customers’ complaints and requests mostly in emails; Analyse and assess customers’ needs; Deliver information about benefits of the products to turn potential customers into paid ones. Requirements: At least 6 months of experience in Customer Support; Upper-intermediate English is a MUST; Excellent communication skills; High level of personal responsibility; Positive attitude :) Nice to have: Interest in photography; Experience working with Photoshop and Lightroom; Knowledge in Zendesk; Experience in SaaS products Previous work during the evening hours Work schedule in 2 shifts: Morning 7:00-16:00 Evening 15:00-00:00 What we offer For personal growth: A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools; An educational allowance to ensure that your skills stay sharp; English, German, and Polish classes to strengthen your capabilities and widen your knowledge. For comfort: A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly; The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work. For health: Medical insurance; Twenty-one days of paid sick leave per year; For leisure: Twenty-one days of paid vacation per year; Fun times at our frequent team-building activities. What to expect when you apply An interview with our Talent Acquisition Specialist Professional interview Test task HR interview