Customer Support Specialist

Customer Support Specialist Fluke Reliability Location ?? SÃO PAULO - SP Why You Should Join Fluke Reliability? Fluke Reliability helps organizations around the world improve uptime, performance, and safety through powerful reliability software solutions. As a Customer Support Specialist, you’ll play a critical role in ensuring our customers get the most value from our products—while building a strong foundation for long-term career growth. This is a great entry point into a growing organization that values learning, collaboration, and internal mobility. Many team members advance into roles across Account Management, Professional Services, Sales, or Technical Support. What You’ll Do? Learn and support Fluke Reliability software products in Microsoft and web-based environments Provide responsive, high-quality support to customers, partners, and internal teams via phone, email, chat, and web meetings Troubleshoot and resolve customer-reported issues using analytical thinking and structured problem-solving Clearly document issues, findings, and resolutions to ensure accurate follow-up and knowledge sharing Manage multiple tasks during live interactions, including researching solutions while communicating clearly with customers Collaborate closely with teammates to deliver a consistent, customer-centered support experience Approach each interaction with empathy, understanding the support experience from the customer’s perspective What You Bring? Must-Have Qualifications Strong problem-solving skills and a desire to help others resolve technical issues Ability to clearly explain technical information verbally and in writing in English Strong organizational skills and comfort working in a fast-paced environment Self-motivation and the ability to work effectively with minimal supervision Nice-to-Have Qualifications Bachelor’s degree (or equivalent practical experience) Mechanical aptitude or interest in technical systems Previous customer service or technical support experience Familiarity with databases or software applications We encourage candidates to apply even if they do not meet every qualification listed. What You’ll Get? A supportive, team-oriented environment with strong onboarding and training Clear pathways for career growth and internal mobility across multiple departments Hands-on experience with industry-leading reliability software Ongoing learning and skill development opportunities Competitive compensation and comprehensive benefits package A workplace that values inclusion, collaboration, and continuous improvement Fluke Reliability is committed to building an inclusive workplace. We welcome applicants from all backgrounds and experiences and believe diverse perspectives make us stronger. #LI-NL1 #LI-Remote Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].