Customer Support Specialist

Customer Support Specialist This isn't just a support role — it's your chance to be the voice behind some of the world's most ambitious companies. Learn more We usually respond within a day We’re looking for full-time Customer Support Specialists who are passionate about delivering excellent service and are highly proficient in German. You’ll have the opportunity to actively shape our customer support processes, contribute your own ideas, and collaborate with multiple teams to create a consistently positive customer experience. Your Responsibilities: Serve as the primary point of contact for customers by managing and supporting the telephone hotline. Handle customer inquiries via phone and email, including creating and processing new orders based on phone requests. Prepare, review, and adjust customer invoices, and actively support the implementation of an in-house invoice-based payment process. Continuously develop and optimize customer service templates, communication standards, and workflows to improve customer satisfaction. Independently manage special and exceptional cases, collaborating closely with the logistics manager to resolve complex issues. Implement modern e-commerce customer service practices and introduce new tools and technologies to improve efficiency and scalability. Analyze customer feedback and service-related data to identify improvement opportunities and implement targeted enhancements. Create reports and performance analyses to evaluate the effectiveness of customer service initiatives. Collaborate closely with the marketing, sales, and logistics teams to ensure seamless and high-quality customer service operations. What we look for: You’re open-minded, communicate clearly and directly, and genuinely enjoy connecting with people. You’re reliable, solution-oriented, and comfortable finding pragmatic solutions on your own—even when things are new or complex. You enjoy talking on the phone and feel confident engaging directly with customers. You’ve gained initial experience in customer service or a related, people-facing role. You combine strong communication skills with a high level of empathy and customer focus. You’re a proactive team player who takes initiative and works in a structured way. You’re curious and eager to learn, and you quickly adapt to new tools, processes, and systems. You’re flexible and ready to jump in where needed—whether supporting urgent customer requests or helping coordinate shipments and returns. You're fluent in German (verbal & written) in a professional setting. What we offer: Level up your career in an international and successful organization and enjoy: Competitive salary and performance bonuses Flexible work environment working fully remote Modern laptop/hardware provided by us Specialized training in AI and LLM tools Global exposure and the opportunity to work with top-tier founders Endless opportunities for personal and professional growth Department Assistants Locations Worldwide Remote status Fully Remote