Customer Support Specialist

Customer Support Specialist Apply About ESTO Founded in 2017, we are a fast-growing fintech company on a mission to make shopping and financial decisions effortless. By combining smart technology with customer-first thinking, we enable people to pay flexibly and businesses to grow faster. We believe finance should be simple, transparent, and built around real life. That’s why we continuously innovate to remove complexity and create seamless experiences- whether online or in-store. As a team, we value ambition, ownership, and constant improvement. We move fast, think big, and build solutions that make a real impact on everyday lives. About the role: Are you a customer-oriented Customer Support Specialist who finds fast and flexible solutions to problems? Are you ready to guide and support our customers in using ESTO services? What You’ll Do : Customer service via phone, e-mail, and chat B2C sales to our existing customer base (cold+warm leads) Providing constant feedback and insights about areas of improvement Substituting colleagues from the same department during vacations with other lines of tasks What We Expect : Fluent in Estonian and Russian, both written and spoken, and proficient in English A strong customer-oriented mindset – you have a great desire and interest in working with customers, listening to them, and finding suitable solutions Ability to work independently while also being a good team player Responsible, quick, precise, and accurate Nice to have Experience in B2C sales is a plus Why You’ll Love Working Here: 🏖️ Time off & flexibility 28 days annual leave + public holidays Flexible working hours and hybrid work model Paid sick leave Enjoy your birthday your way – take a paid day off 🎉 3 additional paid Wellbeing Days per year 💻 Work environment Modern, pet-friendly office in the heart of Tallinn Fully stocked kitchen (snacks, fresh fruit & drinks) 💪 Wellbeing & perks Monthly Stebby allowance for sports and wellness 📚 Growth & development Company-supported annual learning budget Clear career progression paths 🤝 Culture & team life Supportive and collaborative working culture A multicultural, international team with diverse perspectives Regular team events, offsites and social activities Freedom to bring ideas forward and make an impact 🌍 Equal Opportunity Employer We are an equal opportunity employer that values diversity and inclusion. We’re committed to creating a workplace where everyone feels welcome, has equal opportunities, and is treated fairly and with respect. Department Customer Success Team Locations Tallinn Remote status Hybrid About ESTO ESTO is an innovative payment solutions provider in the Baltic States. ESTO allows you to buy products now and pay later at over 6,000 stores across the Baltics. We make payments simple for both users and merchants. Founded in 2017