Customer Support Representative – Work From Home (Remote)

Customer Support Representative – Work From Home

Location: UK Wide (Remote / Home Based)

Salary: £12 – £15 per hour (£23,400 – £29,250 per annum equivalent, based on a 37.5-hour week)

Job Type: Full-Time

Reporting To: Customer Operations Manager (Client Side)

About the Opportunity

Vita CV is currently recruiting on behalf of our client, an established UK business looking to appoint a Customer Support Representative on a full-time, fully remote basis. This is suited to candidates with prior customer support experience who can work effectively in an independent home-based environment.

About the Role

The Customer Support Representative will handle a broad range of customer enquiries, support internal teams with case resolution, and contribute to ongoing service improvements through team collaboration.

Key Responsibilities

• Handle inbound customer enquiries across email, phone, and chat
• Investigate and resolve customer issues with appropriate follow-up
• Collaborate with internal teams remotely to resolve complex cases
• Maintain accurate case records and CRM data after each interaction
• Identify trends in customer feedback and contribute to process improvements
• Support new team members through virtual buddying and knowledge sharing
• Follow agreed service standards and response-time expectations

What We're Looking For

• At least 1–2 years of experience in customer service or customer support
• Strong written and verbal communication skills in English
• Confident handling complex enquiries with empathy and clarity
• Comfortable using CRM platforms and standard support tools
• Ability to work both independently and collaboratively via remote tools
• Reliable, organised, and solutions-focused
• A stable home internet connection and a quiet workspace suitable for customer calls

Desirable (Nice to Have)

• Experience with Zendesk, HubSpot Service Hub, or Freshdesk
• Previous exposure to multi-channel customer support environments

What This Role Offers

• Fully remote, UK-wide working arrangement
• Full-time stable role with clear progression routes
• Collaborative team environment with defined service standards
• Opportunity to take ownership of customer outcomes

How to Apply

If this role aligns with your experience and working style, please submit your CV through this LinkedIn listing. Shortlisted candidates will be contacted by a member of the Vita CV team to discuss the next steps. Applications are reviewed on a rolling basis, and early submissions are encouraged.

Equal Opportunities

Vita CV and our client are equal opportunity recruiters. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, disability, religion, sexual orientation, or background. All hiring decisions are made on the basis of skills, experience, and suitability for the role.