Customer Support Representative (RO)

About Wonderly Wonderly is building the first end-to-end AI business platform for service businesses. The roofers, contractors, med spas, and law firms that make up the majority of the economy are excellent at their craft and poor at running a business — and most of them should be generating 2–5x more revenue than they currently are. Today, solving this means hiring an agency, stitching together a dozen tools, and spending weeks on setup and maintenance. Even then, results are inconsistent and systems break constantly. Wonderly replaces all of it. Ads, website, lead intake, CRM, AI receptionist, follow-up, and project delivery — all in one platform, fully set up in minutes. Because we own every layer, nothing breaks at the seams. The integrations that fail in stitched-together systems simply don't exist inside Wonderly. What makes us different is that AI is native to the platform, not bolted on. Our agents don't just suggest — they actually run ads, build websites, answer calls, qualify leads, book meetings, follow up, and move deals through the pipeline. The goal is not incremental improvement. The goal is to take a business from a non-functional system to a high-performing one almost immediately. With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we're well positioned to lead. We're building for the majority of businesses in the economy. For them, AI doesn't need to be customizable — it needs to work. Wonderly is intense, fast, and not for everyone. If you want to work with top talent, push yourself harder than you thought possible, and help redefine how AI actually drives revenue for real businesses, you'll thrive here. Location : Romania (Fully Remote) Are you tech-savvy with a keen interest in enhancing customer experiences? As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement. Key Responsibilities: Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements Leverage knowledge base to efficiently address common customer queries Identify and escalate technical issues, prioritizing customer satisfaction Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed What We're Looking For: Solid written and spoken English 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution Commitment to a 40-hour workweek, beginning at 8:00pm Eastern European Standard Time Genuine enthusiasm for delivering unparalleled customer service An independent spirit thriving in a remote, dynamic setting Sharp analytical and critical thinking abilities Adaptability, coupled with a receptivity to feedback Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus Why You'll Love Working With Us: Attractive compensation with structured pay reviews every six months Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles A culture that values internal growth and promotion A vibrant, collaborative, and innovative working atmosphere Respect for your time with a swift and transparent interview process How to Apply: If this role resonates with you and you meet our criteria, we'd love to get to know you better. Submit your resume, and should your profile align with our needs, we'll reach out promptly. Come and be a part of our journey in reshaping customer support standards. Your dedication and expertise will be central to our mission of offering world-class service. Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.