Customer Support Representative (Croatian)

Customer Support Representative (Croatian) If you are looking for an opportunity to progress your career, we look forward to receiving your CV. David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Croatian speaking Customer Support Representative to join their team in Greece. Position: Customer Support Representative Location: remote, Greece Work model: remote, Greece (after initial training period in Athens) Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Respond promptly and professionally to incoming customer inquiries through various communication channels Research and identify effective solutions to resolve customer issues or concerns Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management Provide accurate and complete information using appropriate tools, systems, and procedures Maintain a high standard of customer service and contribute to a positive customer or partner experience Collaborate with internal teams to ensure seamless communication and issue resolution. REQUIREMENTS: Fluent/native in Croatian with strong proficiency in both written and spoken communication. As well as good proficiency in English. High school diploma or equivalent qualification Minimum of 6 months experience in customer service, hospitality, retail, or a related field Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively Proficiency with computers and customer service tools Eligibility to work in Greece. BENEFITS: Competitive compensation package, including a base salary Comprehensive benefits package based on role Company accomodation during the training period Supportive and accessible leadership committed to employee development Inclusive and community-focused work environment that values giving back Opportunities for career advancement and continuous learning And many others! Department Customer Support Locations Athens, Thessaloniki, Heraklion, Patras, Larissa Remote status Fully Remote Athens Thessaloniki Heraklion Patras Larissa About David Kennedy Recruitment Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. Founded in 2018 Co-workers 150+