About this role
NOK Human Capital is hiring Customer Service Agents for one of the well known telecommunication companies in Nile City Towers -El Tahrir Job Description: - Manage large amounts of incoming phone calls -Identify and assess customers needs to achieve satisfaction -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Requirements : -Graduates -Very good English level -Max age: 30 -Flexible with rotational & night shifts