Customer Support Executive – US Healthcare Voice Process Associate (Remote)

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Location: Work From Home (India)

Employment Type: Contract (Long-Term Project)

Compensation: ₹160 per hour

About the Role

We are hiring for a US Healthcare Voice Process supporting a leading US-based healthcare client. This is a customer-facing voice role requiring excellent English communication skills, experience handling international customers, and a basic understanding of the US healthcare ecosystem.

This is a long-term contract opportunity with project durations ranging from 3 to 5 years, offering stability and continuous engagement for the right candidates.

Key Responsibilities

• Handle inbound and outbound calls with US healthcare customers and stakeholders.
• Provide accurate information and support while maintaining high-quality customer service standards.
• Document call interactions and maintain records as required.
• Follow client processes, compliance requirements, and quality guidelines.
• Ensure confidentiality and security of patient and healthcare-related information.

Required Qualifications

• Prior call center/customer support experience supporting US or UK clients.
• Strong verbal communication skills with clear and professional English.
• Basic understanding of US healthcare concepts and compliance requirements, including HIPAA.
• Comfortable working in a voice-based customer service environment.
• Undergraduate candidates are welcome to apply if they possess excellent spoken English and relevant experience.

Technical Requirements

Candidates must have:

• Windows 11 Laptop/Desktop PC.
• Minimum 16 GB RAM.
• One additional monitor (dual-screen setup: Laptop/Desktop + 1 Monitor).
• High-speed, reliable internet connection suitable for uninterrupted voice calls.
• Quiet and professional work-from-home environment.

Work Schedule

• Must be flexible to work US business hours.
• Shift timings may fall anywhere between 6:30 PM IST and 6:30 AM IST.
• Rotational schedules may be assigned based on project requirements.

What We Offer

• Long-term project stability (3–5 years).
• 100% remote work opportunity.
• Exposure to the US healthcare industry.
• Consistent hourly compensation of ₹160 per hour.
• Opportunity to work with a reputed US healthcare client.

Preferred Skills

• Experience in healthcare customer support, insurance, patient services, or medical administration.
• Familiarity with healthcare terminology and compliance standards.
• Strong listening skills, empathy, and attention to detail.