Customer Support Executive

Customer Support Executive Join PC Group and make a difference at the most exciting time in our history as we embrace remote & hybrid working, embrace building our own tech and pursue our ambitious growth plans! We usually respond within a day * £25,397 basic salary per annum + benefits and entitlement to bonus schemes.* We are looking to hire 2 candidates for this role. 1 on a permanent basis one on a fixed term contract for 6 months. Depending on circumstances there is potential for the fixed term contract position to evolve into a permanent position. In the application, you will be able to make a choice as to which contract type you are applying. About PC Group PC Group delivers the essential platform to build your business with the right people. Our collection of compliance brands deliver expert background checking for a modern market. PC Group's commercial offerings are organised into 3 brands. These are: Personnel Checks - DBS & other pre employment checks for businesses TaxiPlus - Background Checks for Taxi Drivers Chexx.io - Background Checking API Check out our careers page to get a feel for what it's like to work at PC Group What you will be working on as a Customer Support Executive As an Customer Support Executive, you will play a crucial part in delivering professional support to subjects across both Personnel Checks and TaxiPlus services. Acting as a key point of contact, you will guide individuals through the background screening process, ensuring their applications progress smoothly while maintaining compliance with internal standards, regulatory requirements, and customer expectations. You will provide clear guidance, support subjects with online systems, and resolve any issues that arise, helping to create a seamless and reassuring experience for everyone using our services. What your typical day-to-day will look like On a typical day, you will interact with users of platform through phone, email, and live chat to deliver high-quality service. You will review and process applications, ensuring all information is accurate and complete, and assist subjects with online systems such as DBS and DVLA, helping with form tracking and resending access details when needed. Managing queries promptly, you will keep subjects informed of next steps or any delays while recording correspondence from external partners and notifying internal teams of any issues. You will maintain accurate records across relevant platforms, follow company retention and security policies, and ensure compliance with all legislation and internal procedures. Through your attention to detail, professionalism, and supportive approach, you will help subjects navigate complex processes efficiently, making their experience with PC Group smooth, accurate, and positive. What you'll bring with you Communication Skills - both written & verbal Customer Focus - a passion for helping people Integrity - demonstrating honesty in all interactions Attention to detail Problem solving Resilience & Drive Empathy & patience What experience you will have Experience is not critical for this role - we can teach you how to do the job. What we do ask is that you embrace an attitude of approachability and coachability always eager to have a go and always curious to learn more. To show you’ve read this posting carefully, please include the word microwave in your application. The interview process Our interview process involves the following stages: Application (see below) A short call with one of our team A competency interview, to assess your ability to fulfil the requirements of the role - as part of this interview stage you will be asked to conduct a short task-based assessment, which will be explained to you prior to the interview A culture-based interview, to assess your compatibility with our team and outlook Our culture Our culture is super important to us and an important consideration when bringing on new team members. We are a business who embraces change well and we like to work in teams as opposed to independently. We fundamentally have a culture of care - a warm, collaborative and welcoming environment where people help and support one another. Why PC Group? PC Group is a compelling employment proposition in Lancashire! We offer hybrid working to all team members with a minimum 2 days per week in state-of-the-art offices in Blackburn town centre with great transport links. Some of our roles are fully remote too! We are a family-owned business without heavy corporate burdens or red tape slowing us down. We have a huge amount of diverse departments with opportunities for vertical and horizontal progression. These functional departments include sales, customer service, compliance & administration, finance, marketing, product development, software development, people, management, leadership & strategy. We have a comprehensive collection (and growing) of workplace benefits including: hybrid working, additional holidays each year, additional paid break/lunch times each day to name a few. Others include: Competitive basic salary dependent on experience Additional individual and team-based bonuses and incentive schemes A thorough on-boarding and induction programme Continual personal and professional development Following an initial training period you would have access to a hybrid working structure, working between an award winning office environment and working from home on certain days of the week. Working within a company passionate about our people, our values, our culture and the services we offer. Regular team activities and celebrations – organised and decided on by the team – anything is possible – meals, bowling, pottery, games night, quizzes, murder mystery, escape rooms … We are a BCorp! This means we have achieved the highest standards for a company's overall social and environmental impact. Read more about PC Groups commitment to a more inclusive, equitable and regenerative economy. Personnel Checks is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. To that end the purpose of this commitment is to provide equality and fairness for all in our employment and not to discriminate on grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We oppose all forms of unlawful and unfair discrimination. All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation. Department PC Group Locations Blackburn HQ Remote status Hybrid Salary £25,397 basic salary per annum + benefits and entitlement to bonus schemes. Working pattern Full time - 5 days a week About PC Group PC Group is a diverse collection of compliance brands empowering leaders to make the safest recruitment decisions. We fundamentally believe everyone in society should be able to engage with businesses and organisations in a safe and secure environment. We provide the tools to make it happen Founded in 2012 Co-workers 39