Customer Support and Fraud Executive - Dutch Speaking

Customer Support and Fraud Executive - Dutch Speaking Apply Job Description Our client is an international online gaming and technology company operating several globally recognised entertainment platforms. Due to continued growth, they are looking to strengthen their Customer Operations team with a Customer Support & Fraud Executive focused on the Dutch speaking market. This position combines customer support responsibilities with account security, fraud prevention, and operational risk monitoring within a fast paced online environment. Location : Hybrid - St Julian's - morning shifts Responsibilities: As a Customer Support and Fraud Executive , your broad responsibilities will include but are not limited to: Provide professional support to customers via email, live chat, phone, and other communication channels Investigate account related issues and assist users with verification, payments, and general platform queries Review customer accounts, deposits, withdrawals, and transactions for potential fraud or suspicious activity Carry out KYC and account verification checks in line with internal procedures and regulatory requirements Escalate high risk or suspicious cases to the relevant internal teams Monitor customer activity and identify unusual behavioural patterns Maintain accurate internal records and case documentation Work closely with Payments, Compliance, Fraud, and Operations teams Support responsible gaming and customer protection procedures Ensure all tasks are completed within agreed SLAs and quality standards Requirements: Fluent Dutch and English communication skills, both written and spoken Previous experience within customer support, fraud, payments, or operations is considered an asset Strong attention to detail and investigative mindset Comfortable working in a fast paced and highly regulated environment Good problem solving and communication skills Ability to multitask and prioritise effectively Familiarity with KYC, AML, fraud prevention, or online payments is advantageous Proficient computer skills and ability to learn internal systems quickly What’s in it for you? Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future. Benefits: Private medical coverage Wellness related support and employee perks Professional development opportunities Team social activities and company events Modern office environment with collaborative working spaces Complimentary snacks and refreshments International team environment Internal growth and progression opportunities Competitive salary package with additional incentives Department Risk, Fraud & Payments Locations Malta Remote status Hybrid Industry Betting, Gaming & iGaming About Hireroo We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates. Founded in 2023 Coworkers 5