Customer Support Agent (Dutch)

Customer Support Agent (Dutch) If you are looking for an opportunity to progress your career, we look forward to receiving your CV. David Kennedy Recruitment is working with a leading iGaming provide that is looking to recruit a Dutch-speaking Customer Support Agent to join their team in Bucharest. Position: Customer Support Representative Location: Bucharest, Romania Work model: hybrid (3 days office, 2 days home per week) Employment type: Full-time DUTIES AND RESPONSIBILITIES: Give players a detailed and quality response, by phone, email and chat, to any questions or requests about the game platform Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform Evaluate the possibility of providing a direct response or transferring the request to another service. Reach the individual and collective objectives (KPI) set by management Accept feedback and respect the implementation of improvement plans Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure. REQUIREMENTS: Native/fluent in Dutch and fluent English both verbal and written Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Good writing ability and ability to easily use online communication software and ticket management systems Computer literate Service and customer satisfaction oriented. Empathetic and diplomatic Previous experience in contact center within a similar role Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently, while being team player at the same time Take on different schedules as support is guaranteed 24 hours a day by various teams Candidates must be available to travel to the Netherlands for initial training sessions (approximately 3–4 days) and attend additional business trips to Belgium or the Netherlands 2–3 times per year as required by the company. OFFER: A competitive salary package linked to the Romanian market The possibility to work remotely 3 days office - 2 days WFH Meal allowance Private health insurance And much more! Department Customer Support Locations Bucharest Remote status Hybrid Bucharest About David Kennedy Recruitment Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. Founded in 2018 Co-workers 150+