Customer Success Specialist

🚀 Customer Success Specialist - Fintech Startup 📍 Location: Barcelona (hybrid) 💼 Type: Full-time 💰 Salary: Competitive package About Us At Dost, we're not just another startup. We're a fintech revolutionizing how companies manage their financial processes with AI. Our platform automates invoices, delivery notes, and purchase orders, eliminating human errors and transforming entire accounts payable departments. What makes us different: We're already the trusted partner of over 120 companies, but we're still small enough for your voice to be heard directly by our CEO Adam. 🎯 The Opportunity Tired of being just a number in a big corporation? Here you won't find 15 layers of managers or rigid processes that limit your creativity. We're looking for a Customer Success Specialist who wants to be a client's trusted implementation partner, not just a configuration specialist. Someone who enjoys understanding real financial processes and wants to build something big from the beginning. This role is perfect if: You're motivated by understanding and solving client business problems You want to be the main client contact during their onboarding journey You're looking for a place where you can grow organically based on performance You like the startup environment but with the stability of a product that already works You value learning and responsibility over just following scripts 🔧 Your Day-to-Day Client implementation ownership: Be the primary point of contact for clients during onboarding Configure and customize our platform based on client requirements Create functional mappings and post-processors (no coding required) Understand client financial documents and how they want to process them Discovery & requirements: Lead discovery sessions with client finance teams Understand their GL accounts, cost centers, analytical dimensions Translate business processes into platform configurations Work closely with Technical Solutions Consultant on technical requirements Quality & follow-through: Test configurations before go-live to ensure 100% accuracy Close all tasks you open, drive to create value for our customers Document client requirements and implementation decisions Ensure smooth handoff to ongoing customer success team Cross-functional collaboration: Partner with Technical Solutions Consultant on every onboarding Coordinate with product team when custom requirements emerge Work with sales team to clarify what was actually sold Learn from senior implementation managers 🧠 We Need You If You Are Essential: Education: Bachelor's degree in accounting, economics, business administration, or finance-related field Financial literacy: You understand the financial cycle, invoices, GL accounts, cost centers (we can't teach this quickly) 1-2 years experience: Ideally in functional consulting, financial operations, or ERP implementation (but we value attitude over years) Detail-obsessed: Quality and accuracy are non-negotiable in this role Strong listener: More important than being a great talker Self-driven chaser: You see tasks through to completion without needing supervision Client-ready: Comfortable leading client meetings independently Languages: Fluent Spanish + strong English Bonus points: Experience with ERP systems or enterprise software Background in SaaS or tech companies Master's degree in data analytics or business intelligence Previous experience in accounts payable/receivable processes 🧬 Cultural DNA We're Looking For Let's be honest: attitude matters more than experience here. What makes someone succeed : Responsibility: You own your work and don't make excuses Listening: You understand before you speak Autonomy: You figure things out without constant hand-holding Proactivity: You don't wait to be told what to do next Humility: You're coachable and eager to learn Empathy: You work well in a team and care about client success What doesn't work (why we're replacing the current person): Poor attention to detail that requires constant rework Saying tasks are done when they're not Not asking for help when you don't understand Lack of accountability for quality 🌟 Why Dost vs. Other Options ❌ What you WON'T find here: Micromanagement obsessed with activities Toxic culture of "numbers at all costs" Empty growth promises tied to arbitrary timelines Rigid processes you can't influence Being stuck at the same level because you haven't "done your time" ✅ What you WILL find: Real impact: Your insights reach CEO Adam and the product team directly Growth driven by you: Your talent, ambition, and attitude determine your trajectory – not some HR manual Team culture: Implementation team helps each other (no toxic competition) Transparency: You know exactly where you stand and where you're going Cross-functional exposure: Work with product, sales, and tech teams daily Flexibility: Remote/hybrid is real, not forced office presence 📈 Your Career Here We don't do cookie-cutter career paths. Your growth is in your hands. At Dost, three things determine how fast and how far you grow: Your talent: The quality of your work and problem-solving Your ambition: What you want to learn and where you want to go Your attitude: How you show up, collaborate, and push yourself forward Real examples of where people have grown: Alejandra started as an intern and is now crushing it as a specialist The implementation team sees people move into senior roles, management, technical consulting, or customer success management based purely on performance Access to leaders (CTO, sales manager, CEO) means you can shape your own path Why growth is real here: We're going from startup to scale-up. Good ideas get heard regardless of seniority. We're doubling in 1-2 years, which means opportunities are everywhere for people with the right attitude. 💰 What We Offer Competitive compensation package Transparent bonuses (onboarding success, client retention, upselling) Team bonuses for group objectives Continuous training: Financial systems, product knowledge, industry expertise Young, global team with growth mindset Central Barcelona office (amazing space)