Customer Success Specialist

Job Title: Customer Success Specialist

Department: Sales / Customer Success

Employment Type: Full-time

Work Mode: Remote

Location: Cairo, Egypt

Job Overview

We are looking for a proactive and customer-focused Customer Success Specialist to join our team. The successful candidate will be responsible for building strong relationships with customers, ensuring successful product adoption, and delivering an outstanding customer experience that drives satisfaction and long-term retention.

This role is ideal for professionals who enjoy working closely with clients, understanding their needs, and collaborating with internal teams to maximize customer value and business growth.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Guide customers through onboarding and product adoption processes.
• Build and maintain strong relationships to ensure customer satisfaction and retention.
• Understand customer goals and provide solutions that maximize the value of products and services.
• Respond to customer inquiries and coordinate with internal teams to resolve issues effectively.
• Monitor customer engagement and identify opportunities for account growth and renewals.
• Maintain accurate records of customer interactions and activities within CRM systems.
• Gather customer feedback and provide insights to improve products and services.
• Contribute to achieving customer success and retention targets.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Previous experience in Customer Success, Account Management, Customer Service, or Sales is preferred.
• Experience working in SaaS, HR Tech, EdTech, FinTech, BPO, or related industries is an advantage.
• Excellent verbal and written communication skills in English and Arabic.
• Strong relationship-building, problem-solving, and organizational skills.
• Familiarity with CRM platforms and customer support tools is preferred.
• Ability to work independently and effectively in a remote environment.

Requirements

• Customer-centric mindset with a passion for delivering exceptional experiences.
• Strong time-management and multitasking abilities.
• Reliable internet connection and a suitable remote work setup.
• Ability to collaborate with cross-functional teams in a fast-paced environment.

Benefits

• Competitive compensation package.
• Fully remote work environment.
• Professional development and career growth opportunities.
• Collaborative and supportive company culture.