Customer Success Services Analyst

Success Services Analyst | Success Services | Chicago | Professional Services RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a Chicago–based Success Services Analyst to join our Professional Services team, so that we can continue to deliver high‑quality, hands‑on partnership to our healthcare customers. The Success Services Analyst will work directly within customer environments—troubleshooting, configuring, training, and optimizing our applications—to ensure customers get maximum value and confidence from RLDatix solutions. How You’ll Spend Your Time Partnering closely with healthcare customers to act as a trusted extension of their team and primary point of contact for success plan services Working directly within RLDatix applications to troubleshoot issues, build reports and forms, and optimise configurations in order to solve real customer challenges Delivering customer training sessions to enable confident, effective system usage across clinical, quality, and patient safety teams Managing a portfolio of customers and success plan hours in order to prioritise work effectively and ensure consistent, high‑quality service Collaborating cross‑functionally with Product, Implementation, Support, Technical, and Sales teams to drive continuous improvement and customer outcomes What Kind of Things We’re Most Interested in You Having 1+ years’ experience in a customer-facing role such as Customer Success, Professional Services, Managed Services, or a similar SaaS environment Proven success in building strong, long-term customer relationships and managing multiple priorities simultaneously Comfort and curiosity when working hands-on with software applications (training can be provided; mindset matters most) A sincere interest in healthcare, quality, patient safety, or helping customers succeed in complex environments A knack for working both independently and collaboratively within a fully remote, distributed team Strong organisational skills and the ability to make every customer feel like your top priority By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life and disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected]. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organisational factors are also taken into consideration.