Customer Success Representative - PH

About Us Founded in 2012 by Franchesca Van Buren, Esq. , Insight Therapy Solutions is a leading telehealth provider delivering high-quality, accessible mental health care across the United States. We offer secure online therapy sessions for individuals, couples, and families, empowering clients to receive care wherever they are. Our mission is to break barriers to mental health support through compassion, inclusivity, and innovation. We are proud to serve diverse communities with licensed clinicians who specialize in evidence-based, client-centered care. At Insight, we believe that healing begins with connection, within ourselves, within our team, and with the people we serve. Together, we’re redefining what it means to care in the digital age. Job Description This is a remote position. Company Overview At Insight Therapy Solutions, we’re on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. Now, we’re looking for compassionate and driven Customer Success Representatives who want to grow their career and develop sales skills along the way. Why Join Us? 100% remote – work from home Career growth – we’ll train you in healthcare sales skills Be part of meaningful work – helping people connect with mental health care Supportive, inclusive team environment The Role As a Customer Success Representative, you’ll be the first point of contact for clients seeking therapy. Your job is to: Answer inbound calls and emails, providing helpful, caring, and professional support Reach out to clients on our waitlist and guide them toward scheduling therapy sessions Collect basic information (demographics, insurance, referral details) to match clients with the right provider Accurately record client details in our systems (EHR, CRM, scheduling tools) Build trust and rapport with clients through empathy and clear communication Receive hands-on training to introduce and promote our services to individuals, clinics, and companies Requirements Strong English communication skills (spoken and written) 1–2 years’ experience in customer service, call center, or BPO work A friendly, patient, and professional approach with clients—even when they are in distress Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.) Reliable, self-motivated, and able to work independently in a remote setting Sales experience is not required—we’ll train you! Perks & Benefits Annual paid time off Paid US holidays Paid birthday off Monthly health stipend Performance-based bonus opportunities