About Us
Founded in 2012 by
Franchesca Van Buren, Esq.
,
Insight Therapy Solutions
is a leading telehealth provider delivering high-quality, accessible mental health care across the United States. We offer secure
online therapy sessions
for individuals, couples, and families, empowering clients to receive care wherever they are.
Our mission is to break barriers to mental health support through compassion, inclusivity, and innovation. We are proud to serve diverse communities with licensed clinicians who specialize in evidence-based, client-centered care.
At Insight, we believe that healing begins with connection, within ourselves, within our team, and with the people we serve. Together, we’re redefining what it means to care in the digital age.
Job Description
This is a remote position.
Company Overview
At Insight Therapy Solutions, we’re on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. Now, we’re looking for compassionate and driven Customer Success Representatives who want to grow their career and develop sales skills along the way.
Why Join Us?
100% remote – work from home
Career growth – we’ll train you in healthcare sales skills
Be part of meaningful work – helping people connect with mental health care
Supportive, inclusive team environment
The Role
As a Customer Success Representative, you’ll be the first point of contact for clients seeking therapy. Your job is to:
Answer inbound calls and emails, providing helpful, caring, and professional support
Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
Collect basic information (demographics, insurance, referral details) to match clients with the right provider
Accurately record client details in our systems (EHR, CRM, scheduling tools)
Build trust and rapport with clients through empathy and clear communication
Receive hands-on training to introduce and promote our services to individuals, clinics, and companies
Requirements
Strong English communication skills (spoken and written)
1–2 years’ experience in customer service, call center, or BPO work
A friendly, patient, and professional approach with clients—even when they are in distress
Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
Reliable, self-motivated, and able to work independently in a remote setting
Sales experience is not required—we’ll train you!
Perks & Benefits
Annual paid time off
Paid US holidays
Paid birthday off
Monthly health stipend
Performance-based bonus opportunities