Every job listed here is analyzed by our AI to identify worldwide hiring — not just “remote in the US.” Our classification is actively being improved, some results may be inaccurate.
Worldwide Remote
Jobs reviewed for worldwide hiring.
Real Hiring Data
Country flags show the countries where each company has team members
Updated Hourly
Fresh jobs synced from thousands of career pages
Sequencing.com is a profitable, Series A company at the intersection of biotech, genomics, and personalized health. As the world’s largest direct-to-consumer genomics platform, our mission is to power the future of personalized health by making whole genome sequencing and interpretation accessible, actionable, and meaningful for everyone. We partner with healthcare professionals, research organizations, and consumer wellness platforms to deliver deep genomic insights through our advanced data and bioinformatics platform. We are venture-backed, rapidly scaling, and assembling a team that is excited to build products that change the world. The Position Sequencing.com is seeking a Customer Success Representative to join the team. In this role, you will provide exceptional customer support, troubleshoot technical issues, and escalate complex issues to the customer support management team when needed. This role is focused on improving the overall customer experience by delivering 5 star customer support in a fully remote, shift based environment. The Impact Provide responsive, high quality support to customers across email, phone, real time online chat, Intercom, Facebook, Reddit, and X. Respond to customer questions related to product features, troubleshooting, billing, and general support with accuracy, empathy, and urgency. Provide order and technical support for e-commerce platforms, marketplaces, and digital subscriptions. Monitor and manage customer issues through resolution, escalating complex matters when needed. Maintain accurate records of customer interactions and follow up to ensure a strong customer experience. Partner across engineering, product, and sales to help resolve customer concerns and improve support outcomes. Contribute to customer support documentation, including customer education content and how to guides. Identify trends in customer feedback and share insights that help improve the overall customer experience. Dominant and Recessive Traits 1+ years of experience in customer support, customer success, or a similar role, with experience supporting online and digital services. Experience using Zendesk, Intercom, Jira, or similar ticketing systems to manage, document, and resolve customer issues. Experience supporting customers across email, phone, real time online chat, Intercom, Facebook, Reddit, and X, with strong written communication and follow up skills. Experience troubleshooting customer, order, and technical issues across e commerce platforms, marketplaces, digital subscriptions, CMS environments, and payment processing dashboards. Experience using Slack, Zoom, and AI tools to support communication, collaboration, and customer support workflows. Experience assessing and responding to support requests, feedback, and complaints, including triaging urgent issues, using de escalation strategies, and navigating internal resources to find solutions. Minimum 6+ months of remote work experience, with weekend and night availability required to support a fully remote, shift based, 24/7 environment. Experience in tech support, genetics, healthcare, biotechnology, or SaaS is preferred; multilingual proficiency and familiarity with AI driven support tools and automation are a plus. Benefits Overview We offer a comprehensive benefits package, including: Health, Vision, and Dental, Life Insurance 401(k) with Company Matching Fully Remote Work Paid Time Off Volunteer Time Off (paid time off for volunteering at non-profit or equivalent) Parental Bonding Time Short-Term Disability Insurance Remote Work Reimbursements (equipment, cellular, wifi, office supplies, etc.) Weekly paydays (every Friday) Genome sequencing for you and your immediate family (private and confidential) Sequencing Inc. is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Sequencing Inc. may use artificial intelligence (AI) or automated tools as part of the recruiting and hiring process, including for application screening and candidate evaluation. These tools may analyze information provided in your application materials or during the hiring process. Where required by applicable law, candidates may request a reasonable accommodation or an alternative selection process by contacting [email protected] .