Customer Success Representative

About GoTab Inc GoTab, Inc., a Restaurant Commerce Platform (RCP), helps large- and mid-sized restaurants, breweries, bars, hotels and other venues run lean, profitable operations while making guests even more satisfied. GoTab allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its all-in-one POS, mobile ordering and payment features, and kitchen display systems (KDS). The guest never has to download a mobile app or create a password. Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in the United States, Australia, Canada and Puerto Rico. About the role In this role, you’ll deliver fast, accurate technical and operational support to operators, staff, and end-users. You’ll become a product expert, help troubleshoot real-time issues, and ensure customers receive clear and confident guidance—especially during nights and weekends. Responsibilities Provide immediate technical and operational support via phone and chat. Serve as a product expert and trusted technical resource for partners. Clearly communicate resolutions and follow through on any open issues. Share customer feedback to help improve product usability and performance. Troubleshoot hardware, software, network, and mobile OS issues. Skills & Requirements Strong ability to prioritize and manage multiple issues simultaneously. Quick learner with a proactive, startup-ready mindset. Excellent communication skills and experience working remotely. Eagerness to gain deep technical knowledge of the GoTab platform. Hospitality or restaurant experience is highly preferred. Nights and weekends required. Schedule will vary depending on business need. Tech-savvy, with understanding of basics like IP addresses, QR code functionality, and iOS/Android mobile systems. Must reside in the United States . What We Offer Medical, Dental, & Vision insurance 401k with an employer match Generous PTO & Holidays EEO GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity. As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.