Customer Success Manager – ServiceNow

Build the Future with AspenView Technology Partners At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently. As we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries. Why Join AspenView? At AspenView, we’re more than a nearshore IT partner—we’re a people-first, purpose-driven company that believes great culture drives great outcomes. We’re passionate about connecting talent and technology to deliver measurable value for clients—and meaningful career paths for our people. Here’s what you can expect: Competitive base Comprehensive benefits and wellness support Flexible work model: hybrid, remote, or in-office Real growth opportunities and leadership visibility Inclusive, respectful culture that blends U.S. innovation with Colombian heart A company that listens, invests in you, and celebrates wins together About the role As a Customer Success Manager focused on ServiceNow, you will own the post-sale relationship, ensuring onboarding success, adoption, and long-term value realization. What you will do: Own the customer lifecycle for ServiceNow accounts Drive adoption and measurable outcomes Build strong stakeholder relationships Lead business reviews and success planning Support renewals and account growth What you bring: 3–6+ years in Customer Success or Account Management Hands-on experience with ServiceNow Experience supporting LATAM clients Strong communication skills (Spanish / English) Nice if you have: ServiceNow certifications Experience in SaaS or IT consulting Enterprise client exposure Equal Opportunity Employer: AspenView is proud to be an equal opportunity employer. We believe in creating an environment where all employees feel welcome, valued, and empowered to succeed. We celebrate diversity and strive to build a culture of inclusion where all individuals, regardless of their race, color, gender, gender identity or expression, sexual orientation, disability, age, or any other characteristic, can thrive. We encourage applicants from all walks of life to join our team and make a lasting impact.