Customer Success Manager, Public Sector

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🚀 The Adventure Ahead As a Customer Success Manager, Public Sector, you are the ultimate architect of growth for our government and agency partners, transforming their mission-critical goals into reality through the power of the Docebo platform. You won't just manage accounts; you’ll act as a visionary consultant, bridging the gap between high-level public sector learning strategy and secure technical execution to turn training into an agency-wide superpower. Your mission is to ensure every customer in your civic portfolio feels the "Docebo Heart" by maximizing their ROI, driving deep product adoption, and fostering long-term partnerships that securely defy the status quo. 🗓️ The Day-to-Day Champion the Customer: Act as the primary advocate and trusted advisor for your public sector portfolio, ensuring their unique regulatory and organizational challenges are met with innovative, effective solutions. Drive Strategic Adoption: Consult with agency partners on industry best practices to ensure the Docebo LMS is fully integrated into their culture and driving measurable, mission-oriented results. Master the Platform: Become a certified Docebo expert, guiding customers through complex configurations and showing them how to unlock the full potential of our AI-powered tools. Bridge the Communication Gap: Simplify complex technical concepts into clear, business-focused narratives that resonate with stakeholders from IT admins to high-ranking public officials. Architect Retention & Growth: Proactively manage the renewal cycle and identify clever upsell or cross-sell opportunities that help our public sector customers expand their community and organizational impact. Collaborate Globally: Partner across internal teams—from Sales to Product—to ensure a seamless, world-class experience for every learner and leader we serve. Lead the Escalation: Calmly and strategically navigate high-stakes challenges, turning potential bureaucratic or technical roadblocks into opportunities for deeper trust and resolution. ⚡ Your Superpowers The SaaS Specialist: You bring 5+ years of experience in Customer Success, specifically within the B2B SaaS space, managing complex, high-value accounts with flair. Relationship Alchemist: You possess a proven ability to build instant rapport and influence diverse stakeholders, ensuring customers achieve their outcomes while you drive upsell growth. Strategic Problem Solver: You thrive under pressure and can juggle a high volume of tasks with autonomous, razor-sharp organizational skills. The Effective Communicator: Whether it's a virtual presentation or a written compliance and strategy doc, you deliver your message with clarity, punch, and empathy. Continuous Learner: You have a natural curiosity for HR or LMS technology and a drive to stay ahead of public sector and industry trends. Cultural Catalyst: You embody the "Docebo Heart," approaching every interaction with positive intent, a collaborative mindset, and a passion for inclusivity. The Road Warrior: You are ready and willing to travel up to 25% of the time to meet your customers where they are and celebrate their success in person. 🏅 Bonus Points Deep familiarity with the LMS or HR Tech ecosystem, combined with a strong background navigating public sector or government procurement landscapes. Experience navigating complex technical integrations within a learning environment, particularly alongside a working knowledge of FedRAMP certification and security standards. Our Hybrid Work Philosophy 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. Our Total Rewards Philosophy 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. Our Promise to You 😍 Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! Family First : We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. About Docebo 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs ( TSX: DCBO & NASDAQ: DCBO ), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by six core values— Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact —that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer . We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to [email protected]. The email should also include the position you’re interested in.