Customer Success Manager - Onboarding

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. We are seeking a Customer Success Manager - Onboarding to partner with customers during the first phase of their Celigo journey (typically ~9 months). In this role, you will guide customers from kickoff through initial value realization, helping them build a strong foundation for long-term success. Rather than directly implementing solutions, you will act as a strategic advisor and program lead, enabling customers to design, build, and adopt integrations using Celigo. You will bring structure, clarity, and momentum to onboarding engagements—especially those involving API lifecycle management, AI-driven workflows, data ingestion, and EDI use cases. A critical part of this role is ensuring customers not only make progress, but realize measurable business value—and that this value is clearly communicated to stakeholders throughout the onboarding journey. What would you do if hired? Lead onboarding engagements over a structured ~9-month journey from kickoff through successful transition out of onboarding Build and manage onboarding plans that align with customer goals, milestones, dependencies, and timelines Partner with customers as they design and build integrations, providing guidance on best practices and approach Act as a trusted advisor by translating technical concepts (APIs, data flows, automation) into clear next steps and business outcomes Guide customers on solutions involving API lifecycle management, data ingestion, AI-enabled automation, and EDI workflows Drive time-to-value by ensuring customers achieve meaningful outcomes early and consistently throughout onboarding Track progress against success plans and proactively identify risks or delays Communicate progress, outcomes, and value realization to both technical and executive stakeholders Drive accountability across customer and internal stakeholders to maintain momentum Collaborate with internal teams (Sales, Services, Support, Product) to remove blockers and ensure a seamless experience Prepare customers for long-term success by establishing strong technical and operational foundations Who are we looking for? Skills & Abilities Proven ability to manage customer-facing programs with multiple stakeholders and competing priorities Strong communication skills, including the ability to articulate technical progress in terms of business value and outcomes Experience engaging with both technical teams and executive stakeholders Ability to simplify complex technical concepts and create clarity for customers Strong ownership mindset with the ability to drive progress without direct control of execution Proactive problem-solver who can identify risks and adapt in fast-moving environments Comfortable working in technical environments involving APIs, integrations, AI solutions, data ingestion, and automation workflows Strong collaboration skills and ability to build trusted relationships Education & Experience Experience in onboarding, customer success, solutions consulting, or a similar customer-facing SaaS role Experience guiding customers through complex or technical onboarding engagements Familiarity with: APIs and integration patterns Data ingestion and transformation workflows Automation platforms or iPaaS solutions Exposure to AI-driven use cases or intelligent automation is a strong plus Experience with EDI or B2B integrations is a plus Experience working with mid-market or enterprise customers preferred Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent practical experience Celigo reasonably expects to pay a base salary between $75,000 and $95,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made. Celigo is proud to be A 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award. Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management. Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform. Here you'll experience Remote-first culture, built on trust, collaboration, and transparency A high-growth, inclusive work environment where innovation thrives and ideas are implemented Lightspeed learning opportunities to keep you at the leading edge of your field Exceptional coworkers who challenge and inspire you daily Competitive compensation and benefits, including: Three weeks of vacation (starting year one) Wellness days and holidays to recharge Parental leave and a generous benefits package Monthly tech stipend Recognition and career development opportunities Diversity, Equity, Inclusion, and Accessibility As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand . Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.