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Job Title: Customer Success Manager - Mid Market Location: Remote Candidates must reside in one of the following states: UT, NV, AZ, CA, CO, MA, TX, IL WA Salary: $95,000-$125,000 Skills: Customer Success, B2B SaaS, Revenue Operations About The Opportunity: Join a forward-thinking leader in the software industry, focused on empowering the world’s fastest-growing businesses to automate, simplify, and accelerate their revenue operations. This is an exceptional opportunity for a Customer Success Manager to become a trusted advocate for mid-market clients, driving their long-term success and maximizing their investment in innovative SaaS solutions. You'll play a pivotal role in deepening relationships, enabling adoption, and supporting customer growth in a dynamic, high-impact environment. Responsibilities: Develop and execute strategic success plans tailored to mid-market customers, ensuring alignment with their business and revenue operations objectives. Act as a trusted advisor, consulting clients on best practices to maximize the value of software solutions. Build and maintain strong executive relationships across customer Revenue Operations, Sales, and Marketing teams. Manage the entire post-sale customer lifecycle, overseeing onboarding, adoption, retention, and growth. Monitor customer health metrics and usage data, proactively identifying and mitigating churn risks while uncovering expansion opportunities. Lead executive business reviews to communicate achieved value and outline next steps for customer success. Collaborate closely with Account Managers, Professional Services, and Support teams to deliver a seamless customer experience. Capture and advocate customer feedback internally, driving continuous product and process improvements. Achieve and exceed quarterly customer retention and growth targets by driving measurable customer outcomes and platform adoption. Must-Have Skills: 3-5 years of experience in Customer Success, Account Management, or Revenue Operations, preferably within a B2B SaaS environment. Proven ability to autonomously manage a portfolio of mid-market clients with strong commercial accountability. Outstanding executive presence and communication capabilities—verbal, written, and presentation. Experience articulating and positioning complex technological and business concepts to diverse audiences. Familiarity with SaaS customer journeys and navigating complex client organizational structures. Expertise in guiding customers toward effective adoption milestones with B2B SaaS products. Hands-on usage of AI systems to enhance the customer and account management experience. Nice-to-Have Skills: Bachelor’s degree in a relevant field. Domain expertise and knowledge of best practices in Sales Operations, Marketing Operations, or Revenue Operations. Direct experience working with Salesforce.com and platforms within the B2B revenue tech stack. Proven ability to thrive in a high-growth, agile environment with ongoing process iteration. Experience building or utilizing AI systems that improve customer experience or account management processes.