Customer Success Manager (Executive EdTech Focus)

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group. Role Overview We are seeking a Student Success Manager to help executive & leadership level learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators. Key Responsibilities Act as the primary point of contact for learners from onboarding through course completion Conduct 1:1 and group learner support sessions across multiple time zones Guide learners in structuring study plans and managing progress toward completion Identify and address learning or engagement challenges early, offering practical solutions Maintain clear and responsive communication via email, chat, and video calls Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met Monitor learner performance and engagement using tracking tools and reports Collect and analyse learner feedback to recommend process improvements Provide alumni support and foster a sense of community among past participants Relevant Bachelor’s degree or equivalent experience Minimum of 5 years’ experience in student support, customer success, or learner engagement within education or training environments Demonstrated ability to build rapport and communicate effectively with diverse learner groups Strong organisational and administrative skills, with attention to detail Experience facilitating online sessions or coaching learners (preferred) Familiarity with digital education platforms and online learning environments Empathetic, proactive, and able to handle sensitive information with professionalism A strong sense of accountability and ownership of learner outcomes Fully remote role with flexible working environment Collaborative, people-centred performance culture Opportunity to contribute to meaningful learner outcomes in a growing digital education sector Professional growth within a purpose-driven Employer Group Our Recruitment Process The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit. Application Submission: Complete the online form and answer brief application questions. Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist. Video Interview Stage: You’ll record short responses to 3–4 role-specific questions. Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds). Final Shortlist & Verification: Reference and background checks are completed. Offer & Contracting: Successful candidates receive formal offers and contract documents. Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group. Throughout every stage, we value clear communication, respectful engagement, and timely feedback.