Customer Success Manager - Clinical Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Clinical Operations’ products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement. We're seeking a driven Clinical Operations expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience. What You'll Do Support 4-6 large, global customers post-implementation with Veeva Clinical Operations applications (e.g. eTMF, CTMS, Study Startup, etc.) Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs Lead meetings with customers to demonstrate success and identify additional opportunities to add value Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning Requirements 7+ years of experience in Clinical Operations within life sciences industry Experience working with or in large global pharmaceutical companies or Clinical Research Organizations (CROs) Customer-facing consulting experience Experience managing relationships with key decision makers and application owners Ability to travel up to 25% Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position Nice to Have 7+ years of working in software, or consulting SaaS/cloud experience in Clinical Operations management Experience working with Veeva Vault Perks & Benefits Medical Insurance Flexible PTO and company paid holidays Retirement Programs 1% charitable giving program and fitness reimbursement Compensation Total compensation: 90,000 - 160,000 EUR The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus. #RemoteGermany #LI-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] .