Customer Success Manager - Americas (Civil Infrastructure & Utilities)

PIX4D is seeking a highly technical Customer Success Manager to oversee and elevate the Customer Success functions across the Americas. In this role, you will lead a dynamic team supporting current and future enterprise clients, including public utilities and infrastructure partners across North and South America. As the Customer Success Manager, you will serve as the primary steward of our client relationships and lead a team of 3 CS Specialists. This is a high-impact, consultative position where your deep technical domain expertise in infrastructure and utilities will bridge the gap between PIX4D's advanced software solutions and tangible business ROI for our users. You and your team will directly own the health, retention, and technical expansion of a diverse, high-value book of business. Key Responsibilities Technical Advisory & Lifecycle Management Infrastructure Workflow Engineering : Proactively consult with clients to drive "digital transformation" at the field level, moving traditional/manual infrastructure inspection processes to modern, technology-driven workflows. Trusted Advisor Status : Serve as the regional subject matter expert in photogrammetry, GIS workflows, and remote sensing, helping enterprise clients translate complex drone and terrestrial data into actionable 2D/3D deliverables. Strategic Onboarding : Lead the technical transition from pre-sales to implementation, ensuring engineering, construction, and utility clients realize maximum value quickly within the PIX4D ecosystem (PIX4Dmatic, PIX4Dcatch, PIX4Dcloud, etc.). Product Advocacy & Roadmap Engagement : Lead roadmap reviews and educate users on advanced, under-utilized features to deepen platform integration and technical stickiness. Retention & Consultative Growth Net Retention Ownership : Coordinate closely with the Sales team during renewal cycles. Use your industry credibility to identify technical expansion, upsell, and cross-sell opportunities within the existing customer base. Success Planning : Co-execute Quarterly Business Reviews (QBRs) for enterprise infrastructure clients and resellers, mapping PIX4D’s evolving capabilities to the client’s long-term business goals and KPIs. Risk Mitigation : Drive the team to monitor account health metrics (processing volume, license utilization, logins) to proactively intervene before a technical account or renewal is at risk. Cross-Functional Collaboration Voice of the Customer : Act as the internal advocate for the Americas market, funneling complex industry product feedback to Engineering and Product teams to influence the future of the ecosystem. Customer-First Coordination : Work alongside the Training & Education team to deliver technical external webinars and specialized, in-person training sessions.