Customer Success Manager

Customer Success Manager Simplifying Payments. Empowering Growth. Join the Danish Fintech Revolution. 🇩🇰 APPLY At AltaPay , we make payments simple for everyone. From agile startups to global enterprises, we help businesses manage payments across online, in-store, and mobile channels all through one unified, powerful platform. We are a Danish fintech with a global mindset. Now part of the Market Pay group , we are scaling fast while maintaining the agility and innovation that define us. We’re looking for a Customer Success Manager to be the bridge between our technology and our customers' success. 🎯 Your Mission As our Customer Success Manager, you are the trusted advisor for a portfolio of AltaPay merchants. You won’t just manage accounts; you will help them optimize their payment strategies and extract maximum value from our platform. This role sits at the exciting intersection of relationship management, technical consulting, and commercial growth. 🚀 Key Responsibilities Master the Onboarding: Guide new customers through implementation, ensuring a seamless transition to the AltaPay ecosystem. Be a Trusted Advisor: Build deep, long-term relationships with key stakeholders, acting as their primary advocate within AltaPay. Technical & Strategic Guidance: Translate complex technical questions (APIs, integrations) into business solutions in collaboration with our product teams. Performance Optimization: Proactively monitor transaction data to advise customers on checkout setups and new payment methods. Commercial Ownership: Lead the commercial health of your accounts by handling contract updates, addendums, and identifying expansion opportunities. Cross-Team Collaboration: Work hand-in-hand with Product, Sales, and Support to ensure we deliver on our promises every single day. 🌟 What We’re Looking For You are a proactive communicator who thrives on seeing customers succeed. You should bring: Experience: A background in Customer Success, Account Management, or Technical AM (ideally in Fintech, SaaS, or Payments). The Hybrid Mindset: You are equally comfortable discussing business ROI and technical API integrations. Organization: You can juggle multiple high-value relationships without dropping the ball. Languages: Fluency in Danish and English is essential (written and spoken). 💡 Bonus points for: Familiarity with the payment landscape or eCommerce ecosystems. Hands-on experience with HubSpot, Jira , or similar technical tools. 🎁 What’s in it for You? The Package: A competitive salary and comprehensive health/welfare benefits. The Environment: A collaborative, high-energy fintech team where your voice matters. The Reach: Work with some of the most prominent merchants across Europe. The Future: Significant career development opportunities within AltaPay and the wider Market Pay group . 🌈 Diversity & Inclusion AltaPay is an equal-opportunity employer. We value diversity and welcome applicants from all backgrounds, without discrimination of any kind. Department Sales /Marketing /Customer Success Locations Copenhagen Remote status Hybrid Employment type Contract About Market Pay Founded in 2016 , Market Pay is a fast-growing French fintech specialized in omnichannel and international payment solutions . Our mission? To support retailers and e-merchants in their growth by reinventing the customer payment experience whether in-store , online , or through 100% digital and mobile journeys . Built on a strong understanding of the European retail ecosystem and its payment challenges , Market Pay provides expertise and innovative solutions across the entire payment value chain . Leveraging an industrial-grade platform , we simplify acceptance and acquiring , offer a wide range of payment card solutions (prepaid, gift, and more), and enable seamless, modern checkout experiences . With several international acquisitions , Market Pay now brings together 350+ passionate professionals across France and Europe , all committed to shaping the future of payments . Founded in 2016 Co-workers 350