Customer Success Manager

Customer Success Manager Join Crimson as a Customer Success Manager: be the trusted partner for students and families, guide their journey, and grow with our global, fast-paced EdTech team. Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway. We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future. What are the main responsibilities for this role? Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap) You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team Advise the team on possible value add solutions to support the student Provide the global team insights into local cultural nuances and demands Keep up to date on student’s progress, and report back to the team regularly Proactively manage and foresee issues by resolving complaints or escalations in a timely manner What we are looking for? 1-2 years experience in customer service, project management or transferable role Experiences in education preferred Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability High level of resilience and ability to thrive in a fast-paced startup environment Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders Outstanding organizational skills, with excellent written and verbal communication skills Collaborative, with an openness to give and receive feedback Why work for Crimson? Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)! Psychologist on staff Insightful fireside chats and workshops to help support our high performing and ambitious team Radical Candor is a feedback approach we live by We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely! If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you! Department Service Delivery Role Student Success Manager Locations China Remote status Fully Remote Employment type Full-time