Customer Success Manager

tl;dr Requirements:

• 3 - 5 years of experience managing Amazon PPC campaigns.
• Experience of handling Account Management for a SaaS tool in Amazon ecosystem is a huge plus
• Must have used Amazon tools like Sellermate, Perpetua, Adbrew
• Full Remote opportunity

About SellerMate.AI

SellerMate.AI is an AI-powered Amazon PPC automation and analytics platform trusted by brands, sellers, and agencies worldwide. Our platform uses advanced AI, rule-based automation, and deep learning to optimize bids, budgets, and keywords — helping customers maximize ROAS, cut wasted ad spend, and scale their campaigns faster. We’re at an exciting inflection point — and we’re looking for a driven, entrepreneurial person to help us scale.

Job description

We are seeking an experienced and results-driven Senior Amazon PPC Expert to join our team. The successful candidate will be responsible for engaging and guiding our clients to use different strategies in their Amazon PPC campaigns to drive sales and increase product visibility. This role requires a strategic thinker with a deep understanding of Amazon's advertising platform, strong analytical skills, and a track record of successful PPC campaign management.

Key Responsibilities:

• Account Management - Engage multiple customers, consult with them to identify different strategies for them and guide them on using SellerMate.AI
• You will be in-charge of onboarding new Customers on the platform, retaining them and driving the usage of the platform.
• Understand customer feedback and relay the information to our internal teams
• Campaign Strategy and Planning: Help our customer build strategy according to their business objectives
• Stay updated on Amazon advertising trends, algorithm changes, and best practices.
• Use data-driven insights to make recommendations for campaign improvements and optimizations.

Skills and Competencies:

• Proven excellence to strategise E-commerce spend for large brands
• Proficient in Amazon Advertising Console and other relevant PPC tools
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Experience with third-party Amazon advertising tools
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication and presentation skills