Every job listed here is analyzed by our AI to identify worldwide hiring — not just “remote in the US.” Our classification is actively being improved, some results may be inaccurate.
Worldwide Remote
Jobs reviewed for worldwide hiring.
Real Hiring Data
Country flags show the countries where each company has team members
Updated Hourly
Fresh jobs synced from thousands of career pages
" Job Overview: We are seeking a proactive and empathetic Customer Success Manager to champion our customers’ journey and drive long-term satisfaction. In this remote role, you will onboard new clients, nurture existing relationships, and collaborate cross-functionally to ensure our products deliver maximum value. Your expertise in retention strategies and customer advocacy will directly impact our growth and client loyalty. Ideal Candidate: You’re a relationship-driven problem-solver who thrives on turning customer challenges into success stories. With a knack for data and diplomacy, you balance empathy with strategic thinking to foster trust and retention. Key Responsibilities Customer Advocacy & Retention Act as the primary point of contact for assigned accounts, ensuring seamless onboarding and ongoing satisfaction. Proactively identify risks to customer retention and develop mitigation plans (e.g., tailored training, resource guides). Advocate for customer needs by synthesizing feedback and collaborating with Product, Sales, and Support teams. Account Management Monitor customer health metrics (e.g., NPS, churn risk, usage trends) using CRM tools like Salesforce or Gainsight. Conduct quarterly business reviews (QBRs) to align customer goals with product capabilities and upsell opportunities. Develop and execute retention strategies, including personalized success plans and loyalty initiatives Cross-Functional Collaboration Partner with Marketing to create customer-centric resources (e.g., case studies, webinars). Work with Support to escalate and resolve critical issues, ensuring minimal disruption to customer operations. Data & Process Improvement Track and report on KPIs to leadership, recommending process optimizations. Leverage customer feedback platforms to drive product and service enhancements. Education & Experience Bachelor’s degree in business, Marketing, or related field (preferred). 3-5 years in customer success, account management, or client relations (B2B/SaaS experience a plus) Technical Skills Proficiency in CRM software (e.g., Salesforce, Gainsight) and customer onboarding tools (e.g., Userlane, WalkMe). Familiarity with customer health metrics (e.g., churn rate, expansion MRR). Soft Skills Communication: Ability to translate complex issues into actionable insights for internal teams and clients. Conflict Resolution: Skilled at de-escalating tensions and finding win-win solutions. Project Management: Juggles multiple accounts while meeting deadlines (experience with Asana/Trello is a bonus). "