Customer Success Manager

Responsibilities Maintain a highly collaborative and positive relationship with the customers Ensure customers renew their contracts Discover and identify upsell/cross-sell opportunities to maximise customer growth Drive adoption and make sure customers use its full extent Help customers plan and understand the best ways to utilise our products, based on their business needs by successfully onboarding them Understand customers' business, use case, goals and identify opportunities to add value Accurately handle quotations, invoices, and license agreements. Support our customers and train them on services acquired based on their use case and goals set Identify, forecast, and proactively engage customers at risk Log client communication and document relevant activities in our CRM Provide and manage feedback to various internal customer teams to improve customer experience Gather feedback from customers and analyse data to identify best practices Work closely with our Customer Support, Sales and Marketing Teams to ensure customers' smooth transition from one team to another Must Have Requirements More than 2 years relevant work experience in client-facing/account management/sales roles preferably international More than 2 years relevant work experience in maritime and/ or shipping industry Excellent command of Microsoft Office Suite (Excel, Power Point) Excellent written and verbal communication skills Effective communication with non-technical people in order to familiarise themselves with technical solutions Above-average computer and internet skills Fluency in English is a must additional languages are advantageous Demonstrated ability to build relationships and trust with clients, while identifying and assessing client opportunity and risk Empathetic, positive attitude with a desire to help customers reach their goals Well-organised, with high attention to detail and ability to prioritise Experience in working with complex, multi-divisional, multi-geographical customers Exceptional communication skills and collaborative Experience working with cross-functional teams (e.g. Sales, Product, Marketing) Driven, self-motivated, enthusiastic, and with a can-do attitude Effective presentation skills with the ability to deliver clear and concise messages both internally and with clients Proactive mindset Desired Working experience with a SaaS product Sales experience Experience in using Salesforce CRM Understanding of data analytics tools  Benefits And these are some of the perks you receive when you join: Work in an international, dynamic and pleasant environment, at a growing company Attractive remuneration package Continuing education and training Huge room for creativity and innovation Remote work flexibility