Customer Success intern

Customer Success intern About us 💙 Implicity is a digital MedTech, that brings outstanding innovations to cardiologists, thanks to Big Data and Artificial Intelligence. Thanks to our leading cardiac remote monitoring platform, it’s way easier to manage data and predict patient issues, so that cardiologists can bring the best care at the best time. To put it simply, when you join Implicity, you’ll contribute to save lives with us 💓🩺 Dr Arnaud Rosier (cardiologist and AI researcher) & David Perlmutter (engineer and entrepreneur), co-founded Implicity in 2016. 10+ years later, a French Start-Up / Scale-Up 🐓 is a real game changer in the healthcare market, literally shaping the future of cardiology. 250+ hospitals / medical centers are already using our solutions, covering 100 000+ patients. 👩🏻👨🏿👱🏻 At Implicity, you will find the greatest experts in data science, engineering, clinical, regulatory, IT, sales, customers success, etc. working together. This amazing team already managed to make Implicity a clear European leader, and we will very soon do the same in the US market. In a nutshell, thanks to Implicity: 🏆 Patients get a far better care 🏆 Doctors’ life is far easier, they can have a far better focus on prevention/treatment, and not admin/data burden 🏆 Healthcare payers (Social Security in France) eventually pays a far lower price (preventing/monitoring instead of treating/hospitalizing) It can start as soon as you can! Want more infos?! Our website: https://www.implicity.com/about-us/ Our team: https://www.welcometothejungle.com/fr/companies/implicity/team Our other opening jobs: https://www.implicity.com/careers/ Our cool grade on Glassdoor: https://www.glassdoor.fr/Présentation/Travailler-chez-Implicity-EI_IE4010545.16,25.htm Our $23M Series A last January 2022: https://www.implicity.com/ressource/seriesa/ A cool article by La Tribune: https://www.latribune.fr/technos-medias/innovation-et-start-up/la-startup-de-la-semaine-implicity-previent-les-crises-cardiaques-grace-aux-donnees-829691.html And finally, 2 interviews of our CEO Arnaud Rosier: https://www.youtube.com/watch?v=1ofIQQMWqZo https://www.bsmart.fr/video/1727,37-ecosysteme-implicity Job and recruitment context We are looking for a 4-6 month internship, starting ASAP or by September. Working closely with our Customer Success team, and under the direct supervision of Julie, you will provide valuable support on the following missions: 1. Customer follow-up - Actively contribute to the follow-up of our existing customers, helping with reporting preparation, database updates, and presentation creation - Assist with customers’ visits and internal meetings, allowing you to understand the commercial and relational stakes in the field - Help the team maintain strong relationships with our customers, participating in understanding their unique needs and challenges 2. Customer support - Respond to customer inquiries (phone, email), guiding them and providing initial answers to platform usage questions - Assist the team in preparing training materials and usage guides, thereby contributing to educating our clients on our solutions 3. Internal project management and optimization - Take part in cross-functional projects aimed at improving our internal processes and the operational efficiency of the Customer Success team - Identify opportunities for tool and method improvements to make customer support more scalable - Contribute to collecting and synthesizing customer feedback to relay to the Product team. At Implicity, you will have a weekly meeting with your manager, to help you succeed in your mission, and continuously improve your skills. Each team works with quarterly OKR, to be crystal clear, fair and honest with your targets. 🥇 Background Student (e.g., Bachelor's or Master's degree) in Business, Finance, Analytics or Engineering 🥈 Your skills and qualities Strong interest in the healthcare sector and/or tech (software/SaaS) Technical understanding and aptitude for learning software systems Communication and interpersonal skills, ability to explain technical concepts clearly Strong analytic skills and ability to take a step back, you are capable of analyzing processes, identifying optimization areas, and making data-driven decisions Empathetic and customer-centric mindset Proactive, organized, and capable of managing multiple tasks simultaneously You speak fluently French & English You have a strong work ethic & daily act with integrity, honesty and fairness You are definitely a thoughtful team player, looking to make your colleagues successful. If this description resonates with you, even if you don't tick all the boxes, we would be delighted to discuss why you believe you are the right person for us! 🥉 What we offer you: a formative and enriching Internship A professionalizing internship within an experienced and passionate Customer Success team The opportunity to develop key skills in customer relationship management, technical support, project management, and process optimization in an innovative environment A concrete immersion in the functioning of a healthcare technology company, with varied and responsible missions. A stimulating, supportive, and ever-evolving work environment. Recruitment process 1. Short video call with Anne, Head of Customer Success International or Anaïs, Lead CIED Customer Success (30min) 2. Operational Interview with Clémentine, your future manager (60min) 3. Job Offer (usually follows within 72 hours 🤞) Depending on your availability, the recruitment process should last less than 2 weeks. General information 💰 Salary For this internship, you will have a compensation from 800€ to 1200€ based on several criteria (level of education and experience) 👍 Benefits Luncheon voucher: 9€ (50% employer) Transport: 50% of your pass OR sustainable mobility pass 📍 Remote work & Location 3 days per week (after the first 6 weeks, to enable a proper ramp-up) Location: 29 rue du Louvre, 75002, PARIS ✅ Why us? Simply because you will get all Scale-Up advantages without the usual drawbacks! Activity: we are a “purpose company” - that really drives everyone’s daily motivation and commitment Solution: we built a best-in-class solution, that has no direct competitor Growth stage: we are not small - we are not big - we are 70 => our boom is to come International: we operate at a global level, and our working language is English Values: we do have values, and these are not just for posters! Integrity: we act with honesty and fairness Ambition: we strive for excellence in a healthcare demanding environment Cooperation: we care, we support, we seek collective success Autonomy: you’ll definitely get real responsibilities, and have the chance to have impact Employee care: Our beautiful office is “rue du Louvre” (between Chatelet & Bourse) Regular team events, especially every Thursday evenings Tools: we used Slack, Notion and Drive, and it is pretty cool Worklife balance: we are definitely respectful & remote friendly Shareholder: you will be incentivized with company equity Département Customer Success Locations Paris Remote status Hybrid Monthly salary €800 - €1,200 Employment type Internship About Implicity Our mission is to improve clinic operations and the standard of care by harnessing the full power of data. Implicity aspires to transform cardiology practice and design predictive solutions for tomorrow by combining a state-of-the-art software technology with datascience, machine learning, and artificial intelligence. We combine our cutting-edge technology, our unique user-centric design and our regulatory knowledge to drive innovation in medical centers all over the world. Founded in 2016 Coworkers +100