Customer Success Engineer — Cloud Data Security | San Francisco Bay Area (South Bay preferred)
Overview
Our client is an
early-stage, high-growth cybersecurity startup
building an AI-driven platform to
detect active data breaches
and protect sensitive cloud data through stronger
data access governance
.
As a
Customer Success Engineer (CSE)
, youll sit at the intersection of
technical depth, customer outcomes, and product impact
—helping innovative companies adopt, expand, and realize measurable value from the platform. Youll operate as a trusted technical advisor to both engineering teams and executive stakeholders, while partnering internally with Sales, Product, and Engineering to shape the customer experience and influence product direction.
What Youll Do
Lead customers through onboarding, adoption, and expansion—driving measurable outcomes and long-term retention
Serve as a trusted technical advisor and product champion, aligning the platform to customer goals and workflows
Build relationships with technical and executive stakeholders to uncover new use cases and growth opportunities
Monitor account health and success metrics, proactively addressing risks and removing adoption blockers
Partner cross-functionally with Sales, Product, and Engineering as the voice of the customer—sharing actionable feedback
Support and mentor peers to elevate the overall customer experience function
Must-Haves
Education in
Computer Science
or a related field (or equivalent technical foundation)
5–6 years
in post-sales / customer-facing technical roles (ideally enterprise + high-growth environments)
Strong communication skills—able to translate complex technical concepts to both engineers and executives with empathy and clarity
Experience in
Observability, Security, and/or IT Operations
, including understanding data pipeline lifecycles (
logs, metrics
, etc.)
Proven track record of driving
product adoption
, uncovering new use cases, and delivering measurable customer value
Based in the
San Francisco Bay Area
(South Bay preferred); open to
20–25% travel
Nice to Have
Hands-on experience with
Snowflake
and/or
Databricks
Familiarity with enterprise
data security and governance
tools
Practical cloud experience across
AWS, Azure, or GCP
Comfortable working in a
remote-friendly
environment while staying highly proactive and accountable
Compensation & Benefits
$160,000–$190,000 base salary
(based on location and qualifications)
Equity participation
Comprehensive benefits, including
medical/dental/vision
,
paid holidays
,
PTO
, and
401(k)