Customer Success Engineer

Template EN - Based in France LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper , a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, 🎯 Transform employees into real ambassadors of their company, 🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation. If these core values sound like you: "be bold, do amazing things" , "say what you mean, do what you say" , "one team, same mission" , "always be evolving" : apply now! *Team* As a Customer Success Engineer (CSE) at LumApps, you will be the technical backbone of the Customer Success organization. You will bridge the gap between complex engineering solutions and strategic business value. Your mission is to ensure our enterprise customers successfully integrate, extend, and optimize the LumApps platform within their digital workplace ecosystem (Google Workspace, Microsoft 365, OKTA, Workday, SAP, etc.). You aren't just a debugger; you are a technical advisor who uses code and logic to solve high-stakes business challenges. *Missions* Technical Onboarding & Architecture: Guide enterprise clients through the technical setup of LumApps, ensuring seamless integration with their existing IT infrastructure. Custom Solutions & Scripting: Use Python to automate data migrations, develop custom scripts for API interactions, and build bridges between LumApps and third-party tools. Product Advocacy: Collaborate closely with the Product and Engineering teams to advocate for client needs, providing feedback on API documentation and feature requests. Strategic Consulting: Translate business requirements from HR or Communication departments into technical specifications and scalable solutions. *Skills* Development: Strong proficiency in Python for automation and data manipulation. Full Stack Awareness: Solid understanding of Web technologies (HTML/CSS, JavaScript/React) and how modern SaaS architectures function. API Mastery: Extensive experience working with REST APIs, authentication protocols (OAuth, SAML), and webhooks. Ecosystem Knowledge: Familiarity with the Google Workspace or Microsoft 365 environments is a significant plus. Languages: Native or bilingual proficiency in French and professional fluency in English (LumApps is a global company). Customer-Facing Excellence: Ability to explain complex technical concepts to non-technical stakeholders (HR, Comms) with empathy and clarity. Logical Problem Solving: You don't just fix symptoms; you find the root cause. You enjoy deconstructing complex puzzles. Adaptability: Comfortable working in a fast-paced SaaS environment where the product evolves rapidly. Autonomy: Proactive in identifying potential bottlenecks for the client before they become critical issues. 💡 Why You’ll Love Working at LumApps We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer: 🏡 Hybrid work model – 2 days at the office, 3 days remote 🕒 RTT days – ~10 extra days off per year 💳 Meal vouchers (SWILE) + free snacks & coffee 🧘‍♀️ Yoga classes - Take a mindful break in our Paris office 👶 Supportive parental leave and family moments — yes, even a Christmas party for your kids ! 🛡️ Health insurance (ALAN) – 60% covered + full life & disability cover 🎉 Afterworks, team celebrations & seasonal parties 💻 Equipment of your choice 🗣️ French & English lessons , professional development & access to Leeto CSE We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences. Locations Paris, Tassin-la-Demi-Lune, Bordeaux, Lille, Lyon, Sophia-Antipolis, Tassin-la-Demi-Lune Remote status Fully Remote Paris Tassin-la-Demi-Lune Bordeaux Lille Lyon Sophia-Antipolis Tassin-la-Demi-Lune LumApps is... A company that has been growing for more than 10 years Nearly 400 Lumies worldwide More than 700 customers Offices in Austin, Paris, Lyon, Lille, Sophia-Antipolis, London, Tokyo, Hamburg and Barcelona Our greatest pride? Our talents come from a variety of backgrounds and are passionate about creating a unique, powerful solution that delivers the best possible employee experience. About LumApps LumApps is an Employee Experience Platform that helps organizations thrive in a digital environment by connecting and empowering employees with purpose and belonging. Founded in 2015 Co-workers 400