Customer Success Director

AO Globe Life is seeking mission-driven professionals to support veterans and their families through structured virtual benefit consultations. This fully remote opportunity is designed for individuals who want to build meaningful careers while making a positive impact. Whether you are a veteran, a military spouse, or someone passionate about supporting those who have served, our organization provides the training, mentorship, and systems needed to help you succeed in a flexible and growth-oriented environment. In this role, you will connect with individuals who have requested information about supplemental benefit programs, schedule virtual consultations, and guide them through their available options. Key Responsibilities Connect with veterans and families who have expressed interest in learning about benefit programs Schedule and conduct virtual consultations with clients via Zoom Explain available supplemental life, accident, and health benefit options clearly and professionally Maintain accurate and compliant digital records Assist clients with policy updates, questions, and ongoing support Participate in team development sessions, mentorship programs, and leadership workshops What We Offer 100% remote work environment for U.S.-based candidates Flexible scheduling Warm leads provided — no cold calling or prospecting Weekly pay via direct deposit Full training and licensing support Monthly and quarterly performance bonuses Opportunities for advancement into leadership roles Supportive team culture focused on service and collaboration Ideal Candidates Strong communicators who can build trust in virtual conversations Organized, detail-oriented, and self-motivated professionals Comfortable using digital tools such as Zoom and CRM systems Background in customer service, consulting, or client support is helpful but not required Individuals passionate about supporting the veteran community Requirements Must be legally authorized to work in the United States Reliable internet connection Windows-based laptop or desktop computer with a functioning webcam About AO Globe Life For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran-focused organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first organization focuses on service, integrity, and meaningful career opportunities. Ready to Apply? If you’re interested in building a meaningful, flexible career while supporting those who have served, apply today to learn more about joining our remote team.