Customer Success Associate

The Opportunity: The Client Success Associate guides clients and partners through the subscription lifecycle from purchase to renewal. This role handles sales support, quote management, and order management to drive revenue growth and client retention. The position requires balancing proactive renewal management with comprehensive territory and client support activities. Key Responsibilities: Assist clients and partners with administrative needs throughout the subscription lifecycle. Manage a portfolio of renewal opportunities and prepare sales-ready opportunities prior to subscription expiry. Implement and manage the automatic renewal process. Respond to inbound client calls and emails, following up in a timely manner. Ensure all orders are processed and fulfilled efficiently. Ensure quotes are sent in a timely fashion with well-communicated upgrade and cross-sell options. Use extensive product knowledge and resources to provide clients with information, and to identify and close cross-sell and upsell opportunities. Manage all account data, accurately document all client interactions, and ensure records remain up-to-date in Salesforce. Job Qualifications: Professional business-to-business customer support or inside sales experience (3 years strongly desired). IT Channel experience (1 year strongly desired but not essential). Excellent in-person communication skills, paired with a strong customer focus. Strong proactive customer service and issue resolution skills. Ability to work independently. Detail-orientated, highly organised, punctual, and with proven success in managing multiple administrative tasks. Proficiency in Google Workspace and Salesforce (Salesforce experience is strongly desired). All prospective employees must pass a background check. Accountability and Performance Measures Achieve assigned KPIs. Maintain high client and partner satisfaction ratings that meet company standards. Complete strategic touchpoints with clients and partners during the subscription lifecycle. Participate in web-based product demonstrations. Complete required training and development objectives within the assigned timeframe. About Vipre Security Group VIPRE Security Group, a part of Ziff Davis (NASDAQ : ZD), is a global, highly rated, award-winning security, privacy and data protection company protecting millions of consumers and businesses supporting some of the largest brands. Backed by cutting-edge machine learning, one of the world’s largest threat intelligence clouds and real-time behavior monitoring, the VIPRE Security Group delivers unmatched protection against today’s most aggressive threats. The group operates under various brands, VIPRE™, STRONGVPN™, IPVANISH™, SafeSend™, Inspired eLearning™, Livedrive™ and SugarSync™. We currently have over 500 employees in office locations spanning 14 countries worldwide, including major cities throughout the US, with many members of our team working remotely. Ziff Davis, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. About Ziff Davis Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security. Our Benefits Vipre Security Group offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards. Compensation Range Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance. If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Vipre Security Group is the place for you. Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal​ opportunity, and belonging.​ DEI enables us to attract and retain the best talent, regardless of background or circumstances, while​ enabling our thousands of employees worldwide to thrive​. If you have a disability or learning difficulty that requires accommodation, please let us know by sending an email to [email protected]