Customer Success Agent

Hey! We’re Plum , your smart saving and investing app on a mission to help grow money for life. Whether you’re stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum’s got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI – that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more. That’s all down to our passionate team of 230+ Plumsters, who work around Europe to help us achieve our mission. And now we’re looking for more brilliant people to join us on our journey. The Role As part of the Customer Success Team, you'll understand that it's the life and soul of the business: you'll be the voice of the user, ensuring that customer feedback helps the business move in the right direction, and the face of the business - we've set out to ensure customers are put first in the world of finance. What You Can Imagine Doing Solving problems our users encounter when using the Plum app Communicating with our customers via Customer Success channel and email Helping ensure all user queries are resolved on social media By using insights from customer interactions work with product teams for improvements Reporting potential operational issues to the operations and tech team About You You want to get hands-on experience in a fast-paced start-up You're a proactive, quick learner, organised and can handle multiple tasks at once You want to help Plum achieve its mission and take care of customers along the way You are tech savvy and enjoy working with new software and technologies You're a confident communicator and can turn a challenging situation around You are excellent in spoken and written in English and Greek Any other European language is a plus Plum Perks We're all in this together! Own part of the company through stock options 💷 Private health insurance Annual training budget Plum Max subscription for yourself and Boost for 2 friends or family members Referral scheme: earn competitive rewards up to 4k Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work-from-anywhere days: giving you the flexibility to work your way 2 weeks & 6 weeks sabbatical after 4 years and 8 years respectively to take the break you deserve Enhanced parental leave Wedding allowance 1 paid volunteering day annually Annual team trip: to a surprise destination! A fun, inclusive company culture (think 🦄🌈💯) If this sounds like you, we’d love to hear from you! Thanks, Team Plum 💜 * Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.