Customer Success Advisor - night shifts
About the Role
Your role will be to communicate with customers and help them resolve any issues they encounter while using our services. You will provide support via phone, email, and chat during night shifts, weekends, and public holidays.
We’ll appreciate it if you already have some knowledge of the internet and web technologies – and anything you don’t know yet, we’ll be happy to teach you during our onboarding and training process. You’ll gain a solid understanding of the fundamental building blocks behind internet-based projects and services.
What You'll Enjoy With Us
A calm working environment with the flexibility to work both from the office and remotely
Support for your personal development and internal career growth
Comprehensive training covering both technical knowledge and soft skills
The opportunity to collaborate and communicate with colleagues from different parts of Europe
What We're Looking For
An interest in internet technologies
Enjoyment of customer communication and problem-solving
Excellent Czech language skills, including grammar and written communication (native speaker level)
Ability to communicate in English (phone and email support for international customers)
Basic understanding of concepts such as upload/download, email clients, servers, and related technologies
Independence, responsibility, and a friendly attitude
Willingness and ability to work primarily night shifts (20:00–08:00), including weekends and public holidays
What We Offer
Long-term career opportunities in a growing industry, with potential progression into server administration, software development, or marketing
Full-time employment contract
Fixed salary with a performance-based bonus component
5 weeks of paid vacation
Remote work opportunities
Meal allowance
Pluxee Flexi Card
MultiSport Card
Hedepy mental health support
Office snacks and refreshments
Free hosting services for personal projects
Professional development and career growth opportunities
Massages
Start Date
Immediate start 07_2026.
Interested?
If you'd like to learn more, send us your CV and we'll get back to you.
Department
Commercial
Locations
Prague-Czech republic
Remote status
Hybrid
LinkedIn Company Name
Active24
Seniority Level
Associate