Customer Services Executive

Customer Services Executive Join our team as a Customer Services Executive, delivering exceptional support to cruise clients. Use your initiative, attention to detail, and perfect English to ensure a seamless customer experience Role Overview As a Customer Services Executive, you will support cruise clients and liaise with a wide range of suppliers to manage bookings, amendments, and client requests. Your role is key in ensuring a smooth, accurate, and high-quality customer experience throughout the customer journey. Key Responsibilities Managing daily client communications via phone and email Handling amendments across flights, transfers, hotels, and cruise bookings Reviewing all documentation to ensure accuracy and completeness Supporting the Customer Care Manager and Sales Manager with day-to-day activities Driving customer satisfaction through proactive service and problem-solving Gathering and utilizing customer feedback to improve service delivery Collaborating with Sales, Operations, and Marketing teams to enhance the overall customer experience Assisting with website updates and administrative tasks, including billing and document management Key Requirements Fluent English (essential): Exceptional written and verbal communication skills are required, with a strong ability to engage professionally with clients Proven customer service experience (essential): Previous experience in a customer-facing role is a must Strong initiative: Ability to work independently, take ownership of tasks, and proactively identify solutions Quick thinking: Comfortable working in a fast-paced environment and able to think on your feet when handling client requests or issues High attention to detail and organisational skills Hours of Work The standard working week consists of 40 hours. Shifts will start between 7:00 AM and 8:00 AM Pacific Time, with all work completed by 6:00 PM Pacific Time. Location This is a remote, work-from-home position. Occasional, pre-approved travel may be required. Quality of Work You are expected to perform your duties efficiently and professionally, in line with company policies, procedures, and quality standards. Locations Argentina – Buenos Aires, Colombia – Bogotá, Equador, Peru Remote status Fully Remote About Apply Minds Apply Minds is a business process outsourcing (BPO) company that partners with clients across a range of industries, with a growing specialisation in the travel sector. We provide support services such as administrative assistance, data entry, lead generation, contract loading, and competitive market analysis. Our business is built on the belief that talented individuals can deliver exceptional results from anywhere in the world. We offer remote work opportunities that allow our team members to contribute meaningfully to client projects while developing their skills in a professional, supportive environment. We work with a diverse range of clients, including travel companies, start-ups, and growing businesses, which means our team members gain experience across a variety of industries and tasks. If you're detail-oriented, proactive, and eager to grow with a flexible and forward-thinking company, Apply Minds could be the right fit for you. Founded in 2023 Co-workers 30