Customer Services Contractor

★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Customer Services Contractor Location: Remote — Panama Employment Type: Full-Time Industry: Insurance / Professional Services Compensation: $1,000 – $1,500 USD/month About the Role We are seeking a highly organized, customer-focused, and proactive Insurance Customer Support Specialist to support clients with policy management, claims coordination, billing inquiries, and insurance-related administrative processes. This role is ideal for someone who enjoys helping clients, solving problems, maintaining organized documentation, and working in a fast-paced service-oriented environment. The ideal candidate is detail-oriented, professional, empathetic, and comfortable communicating with clients regarding insurance policies, claims, renewals, and account updates. This position plays a key role in delivering an exceptional customer experience while ensuring operational accuracy and compliance across insurance workflows. Key Responsibilities Customer Support & Policy Assistance Serve as a primary point of contact for client inquiries regarding: Insurance coverage Billing questions Policy updates Premium changes Renewals Provide clear and accurate explanations to help clients understand their policies and available options Deliver professional, friendly, and responsive customer service across phone, email, and digital communication channels Policy Management & Renewals Process policy updates, endorsements, and renewals accurately Review premium changes and assist with policy analysis Navigate carrier rating systems and insurance platforms Support producers and agents with policy-related administrative tasks Ensure policy documentation remains organized, updated, and compliant Claims Support & Documentation Assist clients in gathering required documentation for claims processing Coordinate with adjusters and internal teams to support timely claim resolution Maintain organized records of claims, policy documents, and customer communications Ensure all documentation complies with applicable insurance standards and internal procedures Compliance & Administrative Support Conduct policy reviews to verify accuracy and completeness of documentation Support compliance with NAIC regulations and carrier requirements Maintain organized digital files and customer records Assist with operational and administrative workflows related to policy servicing and customer support Cross-Functional Collaboration Collaborate with: Agents Producers Underwriters Account executives Stay updated on: Carrier guidelines Industry standards New insurance products Policy changes Support internal communication and workflow coordination between departments Requirements Minimum 2+ years of experience in: Customer support Insurance support Administrative support Client-facing service roles Previous insurance industry experience is a strong plus Excellent written and verbal communication skills Strong follow-up and problem-solving abilities High attention to detail and organizational skills Intermediate computer proficiency, including: Microsoft Word Excel PowerPoint Ability to multitask and manage priorities in a fast-paced environment Comfortable working independently in a remote setting Preferred Qualifications Experience with: EzLynx Applied CMA Insurance agency management systems Bilingual candidates are encouraged to apply Previous experience supporting U.S.-based clients or insurance agencies Familiarity with insurance compliance and documentation processes What We’re Looking For Customer-first mindset with strong professionalism and empathy Highly organized and detail-oriented individual Strong communication and relationship-building skills Proactive problem-solver with excellent follow-through Team player comfortable collaborating across multiple departments Someone who thrives in service-oriented and fast-moving environments What Success Looks Like Clients receive accurate, timely, and professional support Policies, renewals, and claims are processed efficiently and accurately Customer records and documentation remain organized and compliant Communication between clients, producers, and carriers remains smooth and professional Clients feel supported, informed, and confident throughout the insurance process Why Join Us? Fully remote opportunity with long-term growth potential Collaborative and supportive work environment Exposure to U.S.-based insurance operations and workflows Opportunity to grow within customer support and insurance operations High-impact role supporting customer satisfaction and operational excellence This is a remote/telecommute position.