Customer Service Ticket Handler – Multilingual (English + EU Language)

Customer Service Ticket Handler – Multilingual (English + EU Language) Customer Service Ticket Handler – Multilingual (English + EU Language) Workster is partnering with a leading European provider of hospitality technology solutions to recruit Ticket Handlers (Customer Support Specialists) to join their growing international support team. This is a great opportunity to develop your career in a dynamic environment while working with cutting-edge hospitality and IT solutions. Your Role Handle customer requests, incidents, and tickets in a timely and professional manner. Provide technical and product-related support for hospitality software, internet access, and TV/content solutions. Manage the full lifecycle of customer tickets: classification, prioritisation, resolution, and escalation when needed. Communicate effectively with customers, colleagues, and third-party providers to ensure resolution of issues within SLA targets. Document all cases clearly in the ticketing system and follow up until closure. Apply problem-solving and troubleshooting skills to provide solutions or escalate appropriately. Contribute to knowledge base articles and continuous improvement of support processes. Ensure high-quality customer interactions, maintaining a professional and empathetic approach. Your Qualifications Fluent English (C1) plus one additional EU language (Spanish, Italian, French, German, or Nordic) – mandatory. Minimum 1 year of experience in technical support/help desk or ticket handling. Good understanding of networking and IT concepts (TCP/IP, DNS, DHCP, VLAN basics, Wi-Fi troubleshooting). Comfortable using diagnostic tools (ping, traceroute, nslookup, SSH/CLI). Strong communication and problem-solving skills; able to explain technical issues in plain language. Detail-oriented, organised, and able to manage multiple priorities simultaneously. Customer-focused, proactive, and SLA-driven mindset. Team player with adaptability and willingness to learn. The Offer Long-term employment with opportunities for career progression. Paid training and continuous learning in hospitality technology solutions. Health insurance and meal allowance. Modern, international, and collaborative work environment. Work with an innovative company that is a leader in hospitality tech solutions across Europe.