Customer Service Specialist for a Real Estate Company in the US (Home Based Part Time)

Client Information The Company is a residential property management firm that oversees a portfolio of rental properties and housing units. Its services include marketing and advertising available rentals across multiple online channels, coordinating property viewings through external leasing professionals, and managing day-to-day tenant communications. Job Description Daily Tasks: • Manage tenant leads generated through online property listing platforms • Qualify prospective tenants and coordinate with real estate agents regarding property viewings and applications • Coordinate maintenance requests and manage vendor communications • Respond to tenant inquiries related to maintenance concerns • Research vendor quotations and obtain approval before scheduling services • Follow up with vendors and tenants to ensure maintenance work is completed satisfactorily • Perform monthly expense data entry using property management software • Record utility expenses and invoices (approximately 2 hours per month) • Provide ad hoc administrative support and complete additional tasks as required Working Shifts: • Monday to Friday, 11:00am - 12:00pm and 1:00pm - 4:00pm Central Standard Time Must Haves • This role is only open to Filipinos permanently residing in the Philippines • At least 2–3 years of customer service experience preferred • Strong verbal and written English communication skills • Proficiency in using software applications and performing accurate data entry • Ability to communicate professionally and effectively with tenants, vendors, and other stakeholders Nice to Haves • Property management or real estate industry experience • Previous experience working with U.S.-based businesses • Experience using property management software Home Office Requirements Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 25 Mbps ~ 50 Mbps · Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted. Connect With Us https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker