Customer Service & Sales Representative - German - Lisbon

Customer Service & Sales Representative - German - Lisbon Position: Customer Service & Sales Representative Location: Lisbon, Portugal Work model: Remote Employment type: fixed term (6 months) with possibility of extension / permanent contract. DUTIES AND RESPONSIBILITIES: Handle customer interactions across various communication channels, including phone, email, live chat, and social media. Provide clear and accurate information in response to customer inquiries, following established company policies and procedures. Respond to incoming customer requests and accurately document relevant case details in the appropriate systems. Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors. Offer feedback to improve service processes and contribute to team knowledge sharing. REQUIREMENTS: Native / fluent in German both verbal and written. Fluent in English (minimum B2 level) Strong verbal and written communication skills across various platforms (phone, email, chat, social media). Basic understanding of customer service principles and the ability to follow standard procedures. Ability to quickly learn new software and technologies Previous experience in sales is a plus Previous experience in Customer Service (preferable) Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment. Organized, detail-oriented, and able to manage multiple tasks simultaneously. Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And much more! Department Customer Support Locations Lisbon Remote status Fully Remote Lisbon About JUJUR Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Founded in 2021 Co-workers 20 and growing fast