NOTE: Only for US residence
The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. To do well in this role, you need to be a people-person who is detail oriented and posse a strong interested in exceeding expectations.
Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through various channels (i.e., phone, email, chat, etc.).
Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
Knowledgeable in our products and services
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional support.
Requirements
High school diploma or equivalent
At least 18 years of age
Customer orientation and ability to adapt/respond to different types of characters
Previous contact center experience
Excellent communication and presentation skills
2 years of recent financial experience
Familiarity with CRM systems and practices
Ability to contribute in a fast paced, team-oriented environment
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Benefits
401(k)
Dental insurance
Referral program
Paid time off
Employee discount
Flexible schedule
Health insurance
Vision insurance