Customer Service Representative - Remote / Work From Home

About Us We work directly with unions and member-driven organizations across North America to help their families understand and access the supplemental benefits available to them. As the only provider in our industry backed by a union workforce, we’re trusted for our transparency, clarity, and consistent support. Position Overview This is a remote position centered on assisting union members who request benefit information. You’ll connect with them through scheduled phone or virtual appointments, walk them through their coverage options in straightforward language, and complete the necessary digital documents to finalize their benefits. Each interaction plays a meaningful role in helping families make confident, informed financial decisions. Responsibilities Connect with members by phone or Zoom Conduct organized benefit review appointments Break down program information in clear, simple terms Accurately complete digital applications and forms Provide follow-up communication and continued support What We Offer Weekly income plus bonus opportunities Flexible full-time schedule 100% remote work environment Advancement and leadership pathways Residual income through renewals Health, dental, and vision benefit options Personalized training and mentorship All-expenses-paid company trips (Disney, Cancun, Vegas, Bahamas, and more) Who Thrives in This Role Strong, confident communicators Organized, dependable team players Individuals who genuinely enjoy helping families High school graduates (or equivalent) Customer service or sales backgrounds are helpful but not required