Customer Service Representative - Remote, VA

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity Pay rate of $14.00 per hour Comprehensive benefits package including medical, dental, and vision insurance 401(k) retirement savings plan with company match Opportunity for career advancement within a supportive work environment Work from home flexibility with specific requirements for a dedicated workspace Paid time off and paid parental leave What To Expect (Job Responsibilities) Receive and document customer concerns while ensuring all relevant information is accurate Follow company procedures to ensure compliance and quality service Input accurate trip data into the systems Educate members on services and their insurance coverage Support a 24/7 contact center environment, including nights, weekends, and holidays What Is Required (Qualifications) High School Graduate or General Education Degree (GED) 0-2 years of related customer service experience 6+ months of contact center experience or customer service experience Strong organizational, written, and verbal communication skills Ability to type 35 words per minute or more How To Stand Out (Preferred Qualifications) Experience handling high volumes of calls, up to 100+ calls per day Proficiency in Microsoft Office Suite Ability to multitask effectively while interacting with customers Strong decision-making and problem-solving skills in a fast-paced environment #HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #BenefitsPackage We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners