About the Company
FunEx is a leading provider of discounted tickets, attractions, and entertainment experiences across the United States. Through FunEx.com, we help customers access exclusive savings on theme parks, attractions, tours, events, and more.
Customer Support Representative
As a customer support representative at Fun Express, your primary responsibility would be to assist customers via voice, email, and chat with any issues or questions they may have related to their ticket purchase. This could involve answering inquiries about ticket availability, pricing, and refund policies. Overall, your goal as a customer support representative would be to provide friendly and efficient assistance to ensure that customers have a positive experience.
Key Responsibilities:
Respond to customer inquiries via phone, email, and live chat
Assist customers with ticket purchases and order issues
Process refunds, exchanges, and order modifications when applicable
Troubleshoot customer concerns and provide timely resolutions
Escalate complex issues to the appropriate department
Maintain accurate records of customer interactions
Qualifications:
Excellent verbal and written English communication skills
At least 1 year of customer service experience preferred
Experience handling phone, email, and chat support
Strong problem-solving skills
Reliable internet connection and quiet work environment
Comfortable using multiple systems and web-based tools
Strong attention to detail and customer-focused mindset
Job Type:
Full time
Equipment requirements:
Applicants must have a reliable computer/laptop, stable high-speed internet connection, headset with microphone, and a quiet workspace suitable for voice support.
Shift:
Monday–Friday, aligned with U.S. Pacific Time business hours (typically overnight/graveyard shift in the Philippines).
Supplemental pay types:
Bonus pay
Salary
Competitive
Benefits:
Additional leave
Work from home
Experience:
Customer service: 1 year (Preferred)
Work Location:
Remote